<p><strong>What role you will play in team:</strong>You will be the primary point of contact for our policyholders, providing exceptional customer service and resolving inquiries related to their life insurance policies. Your professionalism and empathy are critical for maintaining client satisfaction.</p><p><strong>What you will do:</strong>You will answer phone calls, emails, and other inquiries from policyholders, providing information, resolving issues, and escalating complex cases as needed. You'll ensure a positive and efficient customer experience.</p><p><strong>Key responsibility:</strong><ul><li>Answer incoming calls and emails from policyholders.</li><li>Provide information about life insurance policies and procedures.</li><li>Resolve customer inquiries and complaints efficiently and effectively.</li><li>Process policy changes and updates.</li><li>Escalate complex issues to appropriate departments.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Proficiency in MS Office suite.</li><li>Experience in customer service (preferred).</li><li>Knowledge of life insurance products and procedures (preferred).</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Health insurance and other employee benefits.</li><li>Opportunities for career advancement.</li><li>Friendly and supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong>A typical day involves answering calls, resolving customer issues, providing information, and maintaining records. You'll ensure a positive experience for every policyholder.</p>