<p><b>What role you will play in team:</b> You'll be the voice of our company, providing exceptional customer support and resolving issues for our life insurance policyholders.</p><p><b>What you will do:</b>  You will provide prompt and accurate support to clients regarding their policies and claims.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls and emails from life insurance policyholders.</li><li>Resolve customer inquiries regarding policy information, premiums, and claims.</li><li>Process policy changes and updates accurately and efficiently.</li><li>Handle customer complaints and resolve issues in a timely and professional manner.</li><li>Maintain accurate records of customer interactions.</li><li>Maintain a high level of customer satisfaction.</li><li>Adhere to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work effectively in a fast-paced environment.</li><li>Proficiency in using CRM software.</li><li>Knowledge of life insurance products and procedures (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth.</li><li>Positive and supportive work environment.</li><li>Comprehensive training program.</li></ul></p><p><b>A Day in the Life:</b> Your day involves handling customer inquiries, resolving issues and providing exceptional support to our life insurance policyholders, ensuring a positive experience.</p>