<p><strong>What role you will play in team:</strong> You will provide exceptional customer service to life insurance policyholders, resolving inquiries and issues efficiently and professionally.</p><p><strong>What you will do:</strong> Answer customer inquiries via phone, email, and chat, resolve issues, process requests, and maintain accurate records.</p><p><strong>Key responsibility:</strong><ul><li>Answer inbound calls and emails from life insurance policyholders.</li><li>Resolve customer inquiries and issues promptly and efficiently.</li><li>Process requests for policy changes, claims, and other services.</li><li>Maintain accurate records of customer interactions and resolutions.</li><li>Escalate complex issues to appropriate personnel.</li><li>Maintain a high level of customer satisfaction.</li><li>Adhere to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent customer service and communication skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in relevant software applications.</li><li>Experience in customer service, preferably in the insurance industry.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>Supportive and collaborative work environment.</li><li>Opportunities to learn about the life insurance industry.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves answering customer inquiries, resolving issues, processing requests, and maintaining accurate records.  The focus is on providing outstanding customer service.</p>