<p><b>What role you will play in team:</b> You'll be the primary point of contact for policyholders, addressing their inquiries and resolving their issues.</p><p><b>What you will do:</b> You will provide excellent customer service and ensure policyholder satisfaction.</p><p><b>Key responsibility:</b><ul><li>Responding to policyholder inquiries via phone, email, or chat.</li><li>Resolving policy-related issues and complaints.</li><li>Providing information on policy benefits and coverage.</li><li>Processing policy changes and updates.</li><li>Maintaining accurate records of policyholder interactions.</li><li>Escalating complex issues to appropriate personnel.</li><li>Contributing to improving customer service processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in any discipline.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Problem-solving and conflict resolution skills.</li><li>Knowledge of life insurance policies and procedures.</li><li>Proficiency in MS Office suite.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Training and development programs.</li><li>Positive and supportive work environment.</li><li>A chance to make a difference to people's lives.</li></ul></p><p><b>A Day in the Life:</b> A typical day will involve handling various customer calls, answering their questions, resolving problems, and generally ensuring that all policyholders have a positive experience.</p>