<p><strong>What role you will play in team:</strong>You will be the primary point of contact for our clients, resolving queries, addressing concerns, and ensuring a positive customer experience.</p><p><strong>What you will do:</strong>You will respond to customer inquiries via phone, email, and other channels, providing information and assistance related to life insurance policies.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries regarding life insurance policies.</li><li>Resolving customer issues and complaints.</li><li>Providing information about life insurance products and services.</li><li>Processing policy changes and updates.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to appropriate personnel.</li><li>Adhering to company policies and procedures.</li><li>Maintaining a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent; Bachelor's degree preferred.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience with CRM software (preferred).</li><li>Knowledge of life insurance products and services (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Medical Insurance.</li><li>Paid leaves.</li></ul></p><p><strong>A Day in the Life:</strong>Your day consists of answering customer questions, resolving issues, and providing a positive customer experience over the phone or email.  You will need to use excellent communication skills, attention to detail and problem-solving skills.</p>