<p><strong>What role you will play in team:</strong> You will be the primary point of contact for policyholders, providing excellent customer service and resolving inquiries and complaints.</p><p><strong>What you will do:</strong> You'll answer calls, emails, and chats, providing information about policies, processing requests, and resolving issues efficiently and professionally.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries via phone, email, and chat.</li><li>Providing information about life insurance policies and procedures.</li><li>Processing policy changes, updates, and requests.</li><li>Resolving customer complaints and issues.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to supervisors as needed.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Knowledge of life insurance products and procedures.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Health insurance, paid time off, and other employee benefits.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves answering customer calls and emails, providing information, resolving issues, and maintaining accurate records.</p>