<p><strong>What role you will play in team:</strong> You'll be the primary point of contact for our clients, addressing their inquiries and resolving their issues efficiently and effectively. You’ll build strong client relationships.</p><p><strong>What you will do:</strong> This involves handling calls, emails, and other forms of communication to provide outstanding customer service. You will also resolve problems and assist in maintaining client satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Respond to client inquiries via phone, email, and other channels.</li><li>Resolve client issues and concerns promptly and efficiently.</li><li>Maintain accurate records of client interactions.</li><li>Escalate complex issues to appropriate personnel.</li><li>Contribute to a positive client experience.</li><li>Meet or exceed client satisfaction targets.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Experience in customer service (preferably in the insurance industry).</li><li>Proficiency in MS Office suite.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Supportive and collaborative work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Answering client calls, resolving issues, maintaining records, escalating complex matters, and ensuring client satisfaction.</p>