<p><b>What role you will play in team:</b> You will handle inbound customer inquiries, addressing policy questions and providing excellent support.</p><p><b>What you will do:</b> Assist policyholders with questions regarding their policies, benefits, claims, and general inquiries.</p><p><b>Key responsibility:</b><ul><li>Handle inbound customer calls and emails promptly and efficiently.</li><li>Resolve policyholder inquiries accurately and effectively.</li><li>Provide clear and concise information about life insurance policies and procedures.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to appropriate personnel.</li><li>Maintain a high level of customer satisfaction.</li><li>Adhere to customer service standards and best practices.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work in a fast-paced environment.</li><li>Proficient in MS Office Suite.</li><li>Knowledge of life insurance products (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Supportive work environment.</li><li>Training and development opportunities.</li></ul></p><p><b>A Day in the Life:</b>  You'll spend the day answering calls, helping customers with questions about their policies, resolving issues and ensuring all interactions are handled with care and professionalism.</p>