<p><b>What role you will play in team:</b> You will be the primary point of contact for our customers, providing excellent service and support throughout their policy lifecycle.</p><p><b>What you will do:</b> You will respond to customer inquiries, resolve issues, and ensure customer satisfaction. Your efforts will build loyalty and promote positive word-of-mouth referrals.</p><p><b>Key responsibility:</b><ul><li>Respond to customer inquiries via phone, email, and chat.</li><li>Resolve customer issues efficiently and effectively.</li><li>Process policy changes and updates.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to service level agreements and quality standards.</li><li>Contribute to continuous improvement initiatives to enhance customer service.</li><li>Escalate complex issues to the appropriate teams.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in any discipline.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Proficiency in MS Office Suite.</li><li>Experience with CRM software (preferred).</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and advancement.</li><li>Positive and supportive work environment.</li><li>Employee recognition programs.</li><li>Medical Insurance</li></ul></p><p><b>A Day in the Life:</b> A typical day will involve handling customer calls, emails, and other communications, resolving issues, and maintaining accurate records.  Excellent communication skills are crucial.</p>