<p><strong>What role you will play in team:</strong> You will be the first point of contact for our clients, providing exceptional customer service and resolving their inquiries related to life insurance policies.</p><p><strong>What you will do:</strong> You will handle inbound calls, emails, and other communications, providing support and guidance to policyholders. You'll ensure customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Respond to customer inquiries via phone, email, and other channels.</li><li>Resolve customer issues and complaints effectively and efficiently.</li><li>Provide information about life insurance policies and procedures.</li><li>Maintain accurate records of customer interactions.</li><li>Process policy changes and payments as needed.</li><li>Adhere to company policies and procedures.</li><li>Contribute to a positive customer experience.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in using customer relationship management (CRM) software.</li><li>Experience with life insurance policies is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Paid time off and holidays.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve answering customer inquiries, resolving issues, processing transactions, and ensuring a high level of customer satisfaction.</p>