<p><strong>What role you will play in team:</strong> You will be the primary point of contact for our policyholders, providing excellent customer service and resolving their queries efficiently. You will be the face of our company to our clients.</p><p><strong>What you will do:</strong> You will answer phone calls, respond to emails, and handle various policyholder inquiries, ensuring a seamless and positive experience for our clients.</p><p><strong>Key responsibility:</strong><ul><li>Answer incoming calls and emails from policyholders.</li><li>Provide information on policies, benefits, and procedures.</li><li>Resolve policyholder inquiries and complaints.</li><li>Process policy changes and updates.</li><li>Maintain accurate records of client interactions.</li><li>Ensure a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong organizational and time management skills.</li><li>Experience in a customer service role is preferred.</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Employee recognition programs.</li><li>Work-life balance.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves answering phones, responding to emails, resolving client issues, and updating client records. Effective communication is critical for ensuring customer satisfaction.</p>