<p><strong>What role you will play in team:</strong> Leading a team to provide superior customer service.</p><p><strong>What you will do:</strong> Overseeing day-to-day operations, resolving customer issues, and ensuring service excellence.</p><p><strong>Key responsibility:</strong><ul><li>Leading and motivating a team of client service representatives.</li><li>Overseeing daily operations, ensuring efficient handling of customer inquiries and issues.</li><li>Developing and implementing strategies to improve customer satisfaction.</li><li>Monitoring performance metrics and identifying areas for improvement.</li><li>Resolving escalated customer complaints and complex issues.</li><li>Ensuring adherence to company policies and procedures.</li><li>Collaborating with other departments to resolve issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field.</li><li>Significant experience in a customer service management role in the insurance sector.</li><li>Strong leadership and motivational skills.</li><li>Excellent problem-solving and communication skills.</li><li>Proficiency in MS Office suite.</li><li>Knowledge of Life Insurance policies and procedures.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Professional development programs.</li><li>Positive and supportive work environment.</li><li>Health Insurance</li></ul></p><p><strong>A Day in the Life:</strong> Your day involves managing the team, handling escalated customer issues, and strategizing for improvement.</p>