<p><strong>What role you will play in team:</strong>  You'll be part of a team dedicated to providing seamless and efficient service to our life insurance policyholders. Your work will directly contribute to customer satisfaction and loyalty.</p><p><strong>What you will do:</strong> You will manage customer requests, resolve inquiries, and process policy changes related to life insurance policies.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound and outbound customer inquiries via phone and email.</li><li>Process policy changes, such as address updates, beneficiary designations, and premium payments.</li><li>Resolve customer issues and complaints.</li><li>Provide information about life insurance policies and procedures.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Strong customer service and communication skills.</li><li>Excellent organizational and time-management skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to work independently and in a team environment.</li><li>Knowledge of life insurance products is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Training programs and development opportunities.</li><li>Positive and collaborative work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will include responding to customer inquiries, processing transactions, and collaborating with team members to provide excellent customer support.</p>