<p><strong>What role you will play in team:</strong>Provide exceptional customer service to lending customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.</p><p><strong>What you will do:</strong>Answer customer queries about their loans, process payments, and resolve any issues they might be facing related to their loan accounts. </p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries regarding loan products and services.</li><li>Process loan payments and handle account updates.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to bank policies and procedures.</li><li>Contribute to a positive customer experience.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> Your day is filled with interacting with customers, resolving their loan-related queries, ensuring their issues are addressed efficiently, and contributing to their overall satisfaction with the bank's lending services.</p>