<p><strong>What role you will play in team:</strong> You'll be the primary point of contact for customers with questions about their loans.</p><p><strong>What you will do:</strong> You’ll resolve customer inquiries, process payments, and ensure customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries regarding loans.</li><li>Process loan payments and handle account adjustments.</li><li>Resolve customer complaints and issues.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to bank policies and procedures.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>0-1 year of experience in customer service (preferred).</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Proficiency in using customer relationship management (CRM) systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for career growth and development.</li><li>Positive and supportive work environment.</li><li>Comprehensive training program.</li></ul></p><p><strong>A Day in the Life:</strong> Your day involves answering customer calls, resolving issues, processing payments and generally enhancing customer experience.</p>