<p><strong>What role you will play in team:</strong> Provide exceptional customer service to clients and resolve their inquiries efficiently.</p><p><strong>What you will do:</strong> Handle customer calls, emails, and other communication channels to address loan related queries and issues.</p><p><strong>Key responsibility:</strong><ul><li>Answer client inquiries related to loan applications, payments, and account information.</li><li>Troubleshoot and resolve customer issues and complaints.</li><li>Maintain accurate records of customer interactions.</li><li>Cross-sell and up-sell relevant products and services.</li><li>Escalate complex issues to senior staff as needed.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work under pressure and manage multiple tasks simultaneously.</li><li>Proficiency in MS Office Suite.</li><li>Basic knowledge of lending practices.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development opportunities.</li><li>Opportunities for career advancement.</li><li>Employee assistance program.</li><li>Work-life balance initiatives.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves answering customer inquiries, resolving problems, cross-selling services, maintaining records, and collaborating with colleagues to ensure customer satisfaction.</p>