<p><strong>What role you will play in team:</strong> Lead and mentor a team of Lending Operations Specialists, ensuring quality and efficiency in loan processing and customer service.</p><p><strong>What you will do:</strong> Oversee daily operations, resolve escalated issues, manage team performance, and contribute to continuous improvement initiatives.</p><p><strong>Key responsibility:</strong><ul><li>Supervise a team of Lending Operations Specialists.</li><li>Oversee daily loan processing operations.</li><li>Ensure adherence to quality control standards.</li><li>Resolve escalated customer issues and complaints.</li><li>Identify and implement process improvements.</li><li>Provide training and mentorship to team members.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Finance or a related field.</li><li>5+ years of experience in lending operations.</li><li>Strong leadership and management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proven ability to manage a team and meet deadlines.</li><li>Proficiency in MS Office and relevant software.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits.</li><li>Opportunities for career advancement within a growing company.</li><li>Supportive and collaborative work environment.</li><li>Professional development opportunities.</li><li>Health insurance.</li></ul></p><p><strong>A Day in the Life:</strong> You’ll start by overseeing the team's workflow, address urgent issues, participate in team meetings, and implement process improvements throughout the day.</p>