<p><strong>What role you will play in team:</strong> Provide excellent customer service to lending clients, addressing inquiries and resolving issues related to their loans.  Collaborate with other teams to ensure a positive customer experience.</p><p><strong>What you will do:</strong> You will handle incoming calls and emails, provide information on loan products, and resolve customer issues related to loan payments, account access, and other inquiries.</p><p><strong>Key responsibility:</strong><ul><li>Handle incoming calls and emails from lending clients.</li><li>Provide accurate and timely information about loan products and services.</li><li>Resolve customer inquiries and complaints efficiently and professionally.</li><li>Maintain accurate records of customer interactions.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>0-1 year of experience in customer service.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in CRM software is preferred.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional development.</li><li>Friendly and supportive work environment.</li><li>Employee recognition programs.</li><li>Paid time off and other benefits.</li></ul></p><p><strong>A Day in the Life:</strong>  A day involves handling customer inquiries via phone and email, providing information, resolving issues, and ensuring a positive customer experience. Strong communication skills are essential.</p>