<p><strong>What role you will play in team:</strong> You will be the primary point of contact for customers regarding their lending inquiries.</p><p><strong>What you will do:</strong> Answer customer queries, resolve complaints and escalate issues as required.</p><p><strong>Key responsibility:</strong><ul><li>Provide excellent customer service through phone, email, and chat.</li><li>Handle customer inquiries regarding loan applications, repayments, and other lending-related matters.</li><li>Resolve customer complaints and escalate issues to the appropriate team members.</li><li>Maintain accurate records of customer interactions.</li><li>Meet daily performance targets.</li><li>Contribute to improving customer satisfaction scores.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Experience in a customer service role is a plus.</li><li>Knowledge of financial services or lending industry is beneficial.</li><li>Proficiency in MS Office.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Growth opportunities within the company.</li><li>Friendly and supportive work environment.</li><li>Medical and health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves answering a high volume of customer inquiries, addressing their concerns, escalating issues as needed, and ensuring a positive customer experience.</p>