<p><strong>What role you will play in team:</strong> You'll provide technical assistance to our customers, resolving their issues and ensuring their satisfaction. You will be working with other specialist to handle complex issue</p><p><strong>What you will do:</strong>  You will diagnose and resolve technical problems, guide users through troubleshooting steps, and document solutions.  </p><p><strong>Key responsibility:</strong><ul><li>Providing technical support to customers via phone, email, and chat</li><li>Diagnosing and resolving technical issues</li><li>Creating and maintaining knowledge base articles</li><li>Tracking and monitoring customer issues</li><li>Escalating complex issues to senior support staff</li><li>Meeting customer satisfaction targets</li><li>Maintaining a positive and professional attitude</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field preferred</li><li>1-2 years of experience in technical support</li><li>Excellent communication and problem-solving skills</li><li>Proficiency in relevant software and tools</li><li>Ability to work independently and as part of a team</li><li>Strong customer service orientation</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for career advancement</li><li>Dynamic and collaborative work environment</li><li>Comprehensive training</li><li>Employee assistance program</li></ul></p><p><strong>A Day in the Life:</strong> A day involves troubleshooting and providing solutions for customer technical issues, updating documentation and collaborating with colleagues to resolve complex challenges. </p>