<p><b>What role you will play in team:</b> You will provide technical support to clients, troubleshoot issues, and ensure their satisfaction. You will be a crucial part of our client support team ensuring smooth operations.</p><p><b>What you will do:</b> You will resolve technical issues, document solutions, and maintain knowledge base articles. You will handle client inquiries efficiently and professionally.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients</li><li>Troubleshooting technical issues</li><li>Documenting solutions and creating knowledge base articles</li><li>Maintaining client satisfaction</li><li>Handling client inquiries via phone and email</li><li>Escalating complex issues to senior staff</li><li>Meeting individual and team performance targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in IT or related field</li><li>Excellent communication and interpersonal skills</li><li>Strong technical aptitude and problem-solving skills</li><li>Experience with ticketing systems and CRM software</li><li>Ability to work independently and as part of a team</li><li>Ability to handle high volume of calls</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>Supportive and collaborative work environment</li><li>Training and certification opportunities</li></ul></p><p><b>A Day in the Life:</b>  A day will involve responding to support tickets, troubleshooting problems, updating documentation, and collaborating with team members to solve complex issues.</p>