<p><b>What role you will play in team:</b> You will provide technical support to clients via phone and email.</p><p><b>What you will do:</b> You will troubleshoot issues, provide solutions, and escalate complex problems.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone and email.</li><li>Troubleshoot technical issues.</li><li>Provide solutions to client problems.</li><li>Escalate complex problems to senior staff.</li><li>Maintain accurate records of support requests.</li><li>Meet service level agreements.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a technical field preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Experience in providing technical support.</li><li>Knowledge of troubleshooting techniques.</li><li>Ability to work independently and as part of a team.</li><li>Problem solving skills</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career advancement.</li><li>Training and development opportunities.</li><li>Medical Insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> Answering client inquiries, troubleshooting technical issues, providing support solutions, and collaborating with team members to ensure client satisfaction.</p>