<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving their issues efficiently and effectively.</p><p><b>What you will do:</b> You will diagnose and solve technical problems, guiding users through troubleshooting steps.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients via phone, email, and chat</li><li>Diagnosing and resolving technical issues</li><li>Documenting troubleshooting steps and solutions</li><li>Maintaining knowledge base of frequently asked questions and solutions</li><li>Escalating complex issues to senior support staff</li><li>Ensuring client satisfaction</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>2-4 years of experience in technical support</li><li>Excellent problem-solving and communication skills</li><li>Strong understanding of IT systems and software</li><li>Experience with ticketing systems</li><li>Ability to work under pressure</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career advancement</li><li>Health insurance</li><li>Paid time off</li><li>Professional development opportunities</li></ul></p><p><b>A Day in the Life:</b> A day involves resolving technical issues, guiding users, documenting solutions, and maintaining the knowledge base.</p>