<p><b>What role you will play in team:</b> You'll be part of our dedicated support team, providing technical assistance to our clients and resolving their issues efficiently. You’ll collaborate with other team members and work independently to resolve problems.</p><p><b>What you will do:</b> Diagnose and solve technical problems via phone, email, and remote access.  You will document solutions, maintain knowledge base articles, and contribute to process improvements.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and remote access.</li><li>Diagnose and resolve technical issues quickly and efficiently.</li><li>Document solutions and create knowledge base articles.</li><li>Maintain accurate records of client interactions and resolved issues.</li><li>Collaborate with other support team members to resolve complex problems.</li><li>Contribute to process improvement initiatives to enhance client support.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>1+ years of experience in a technical support role.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in using remote access tools (e.g., TeamViewer).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and training.</li><li>Health insurance and other employee benefits.</li><li>Friendly and supportive work environment.</li><li>Work-life balance.</li></ul></p><p><b>A Day in the Life:</b>  A typical day will involve responding to client inquiries, troubleshooting technical issues, documenting solutions, and collaborating with other support team members.  You will use your technical expertise to resolve client problems effectively.</p>