<p><strong>What role you will play in team:</strong>  You'll provide technical support to our clients, resolving issues and ensuring their satisfaction. </p><p><strong>What you will do:</strong> You will diagnose and solve technical problems, document solutions, and communicate effectively with clients. </p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to clients.</li><li>Diagnose and resolve technical issues related to software and hardware.</li><li>Document troubleshooting steps and solutions in a knowledge base.</li><li>Communicate effectively with clients to understand their issues and provide solutions.</li><li>Escalate complex issues to senior support staff as needed.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent problem-solving and communication skills.</li><li>Experience in providing technical support (preferred).</li><li>Knowledge of common software applications and hardware.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Work-life balance.</li><li>Supportive and inclusive work environment.</li><li>Employee wellness programs.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves responding to client inquiries, diagnosing problems, implementing solutions, and collaborating with other support staff.</p>