<p><strong>What role you will play in team:</strong> Provide technical support to our clients, resolving their issues and ensuring their satisfaction.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide guidance and support, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide prompt and efficient technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to software and hardware.</li><li>Document solutions and contribute to our knowledge base.</li><li>Maintain a high level of customer satisfaction.</li><li>Escalate complex issues to senior support staff as needed.</li><li>Maintain up-to-date knowledge of our products and services.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Experience with help desk or technical support (preferred).</li><li>Familiarity with various software applications.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service orientation.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>A dynamic and collaborative work environment.</li><li>Health insurance, paid time off and other benefits.</li><li>Regular performance-based bonuses.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves resolving client issues, documenting solutions, collaborating with colleagues, and staying up-to-date on product knowledge.  Customer satisfaction is key.</p>