<p><b>What role you will play in team:</b> You'll be the first point of contact for our customers, providing excellent service and support.</p><p><b>What you will do:</b> You'll answer customer inquiries, resolve issues, and ensure a positive customer experience.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, and chat.</li><li>Resolving customer issues in a timely and efficient manner.</li><li>Providing information on insurance products and services.</li><li>Processing policy changes and updates.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to appropriate personnel.</li><li>Contributing to a positive and supportive team environment.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to work independently and as part of a team.</li><li>Prior experience in a customer service role is an advantage.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development.</li><li>Supportive and friendly work environment.</li><li>Work-life balance is valued.</li></ul></p><p><b>A Day in the Life:</b> Your day involves handling a high volume of customer inquiries and requests, troubleshooting problems, providing support, and ensuring our customers have a positive experience.</p>