<p><strong>What role you will play in team:</strong> Provide excellent customer service to insurance policyholders, resolving inquiries and ensuring customer satisfaction.</p><p><strong>What you will do:</strong> Handle inbound and outbound calls, emails, and chats, providing support and resolving issues efficiently.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound and outbound customer contacts (phone, email, chat).</li><li>Provide accurate and timely information to policyholders.</li><li>Resolve customer inquiries and complaints effectively.</li><li>Process policy changes and updates.</li><li>Maintain accurate records of customer interactions.</li><li>Meet performance goals, including call handling time and customer satisfaction scores.</li><li>Collaborate with other team members to ensure smooth workflow.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Proficiency in relevant software and systems.</li><li>Ability to work in a fast-paced environment.</li><li>Basic knowledge of insurance principles (preferred).</li><li>Ability to type accurately and efficiently.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training program.</li><li>Supportive and inclusive work environment.</li><li>Health insurance and other benefits.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve handling customer inquiries, resolving issues, and providing excellent customer service in a fast-paced call center environment.</p>