<p><strong>What role you will play in team:</strong> You will be a key member of our growing insurance team, assisting customers with their policy needs and contributing to a positive customer experience.  We work in a fast-paced environment where teamwork and problem solving are key.</p><p><strong>What you will do:</strong> You will be responsible for answering customer inquiries, processing claims, and ensuring smooth policy administration.  Attention to detail and accuracy are critical in this role.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound and outbound customer calls, emails, and chats.</li><li>Process insurance applications and policy changes accurately and efficiently.</li><li>Resolve customer inquiries and complaints effectively and professionally.</li><li>Assist with claims processing and documentation.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Meet daily/weekly/monthly performance goals and targets.</li><li>Collaborate with other team members to ensure smooth workflow.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in any discipline.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Proficiency in MS Office Suite.</li><li>Knowledge of general insurance principles is a plus.</li><li>Ability to work in a fast-paced environment.</li><li>Positive attitude and strong work ethic.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Positive and supportive work environment.</li><li>Health insurance coverage.</li><li>Paid time off.</li><li>Employee assistance programs.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves handling customer inquiries, assisting with policy changes, and processing claims. You'll collaborate with team members, meet performance goals, and contribute to a positive customer experience. </p>