<p><b>What role you will play in team:</b> You'll be providing technical support to our customers.</p><p><b>What you will do:</b> You'll diagnose and resolve technical issues via phone and email.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to customers via phone, email, and remote access</li><li>Diagnose and troubleshoot technical issues</li><li>Document troubleshooting steps and resolutions</li><li>Maintain accurate records of customer interactions</li><li>Escalate complex issues to senior engineers</li><li>Contribute to the development of knowledge base articles</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Engineering or related field</li><li>1+ year of experience in technical support</li><li>Strong understanding of engines and power generation systems</li><li>Excellent communication and problem-solving skills</li><li>Proficiency in using remote access software</li><li>Familiarity with ticketing systems</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits</li><li>Health insurance and retirement plan</li><li>Professional development opportunities</li><li>Work-life balance initiatives</li><li>Chance to work in a global organization</li></ul></p><p><b>A Day in the Life:</b>  Your day will be filled with resolving technical issues through phone calls, emails, and remote sessions with customers.</p>