<p><strong>What role you will play in team:</strong> Provide technical support to our clients, resolving issues and ensuring customer satisfaction.</p><p><strong>What you will do:</strong> Troubleshoot technical issues, provide remote assistance, document solutions, and escalate complex problems.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to clients</li><li>Troubleshoot hardware and software issues</li><li>Document solutions and update knowledge base</li><li>Escalate complex problems to senior engineers</li><li>Maintain accurate records of support interactions</li><li>Work independently and as a part of team</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in IT or related field</li><li>Excellent communication and problem-solving skills</li><li>Experience with troubleshooting hardware and software issues</li><li>Familiarity with ticketing systems</li><li>Strong analytical and diagnostic skills</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary</li><li>Medical insurance</li><li>Paid leaves</li><li>Professional development opportunities</li></ul></p><p><strong>A Day in the Life:</strong> A day will involve answering support tickets, troubleshooting issues, documenting solutions, and collaborating with other support team members.</p>