<p><b>What role you will play in team:</b> Provide technical support to clients via phone, email, and chat, resolving technical issues promptly.</p><p><b>What you will do:</b> Troubleshoot technical problems, document solutions, and escalate complex issues to senior support engineers.</p><p><b>Key responsibility:</b><ul><li>Provide first-level technical support to clients.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and maintain a knowledge base.</li><li>Escalate complex issues to senior support engineers.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems.</li><li>Knowledge of networking concepts.</li><li>Strong ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health Insurance.</li><li>Performance-based incentives.</li><li>Work-life balance.</li></ul></p><p><b>A Day in the Life:</b> You will spend your day addressing client queries, troubleshooting issues, and ensuring clients have a positive support experience.</p>