<p><strong>What role you will play in team:</strong> You will be a critical member of our support team, assisting customers with technical issues and providing excellent service.</p><p><strong>What you will do:</strong> You will diagnose and resolve technical problems, answer customer inquiries, and provide guidance on product usage. You'll contribute to a positive customer experience.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone, email, and chat.</li><li>Diagnose and resolve technical problems efficiently.</li><li>Maintain accurate records of support interactions.</li><li>Document solutions and contribute to our knowledge base.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain a high level of customer satisfaction.</li><li>Follow established support procedures and protocols.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience in a technical field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems and CRM software.</li><li>Ability to work under pressure and meet deadlines.</li><li>Knowledge of relevant software and hardware is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong> You'll spend your day assisting customers with technical issues, troubleshooting problems, and providing solutions. You'll be a crucial part of ensuring customer satisfaction.</p>