<p><strong>What role you will play in team:</strong> Provide first-line technical support to internal users.</p><p><strong>What you will do:</strong> Troubleshoot technical issues, resolve software problems, and provide technical assistance.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-line technical support to internal users.</li><li>Troubleshoot and resolve technical issues.</li><li>Document technical solutions and knowledge base articles.</li><li>Work with other support teams to resolve complex issues.</li><li>Maintain and update support documentation.</li><li>Escalate issues to senior support staff when necessary.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of common software applications and operating systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Chance to work in a global organization.</li></ul></p><p><strong>A Day in the Life:</strong> You will start your day by reviewing support tickets, troubleshooting technical issues, providing technical assistance to users, and updating support documentation.</p>