<p><b>What role you will play in team:</b> You will be providing first and second level technical support.</p><p><b>What you will do:</b> You will resolve IT issues and provide training to users.</p><p><b>Key responsibility:</b><ul><li>Provide first and second level technical support to end users.</li><li>Troubleshoot and resolve IT issues.</li><li>Provide training to users on IT systems and software.</li><li>Maintain accurate records of support tickets.</li><li>Work with vendors and contractors to resolve issues.</li><li>Develop and maintain support documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in providing technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of IT systems and software.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Medical, dental, and vision insurance.</li><li>Paid time off and holidays.</li><li>Retirement plan.</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves responding to support tickets, troubleshooting issues, providing training, and documenting solutions.</p>