<p><b>What role you will play in team:</b> Provide technical support to end-users.</p><p><b>What you will do:</b> Resolve technical issues and ensure system stability.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to end-users via phone, email, and chat.</li><li>Diagnose and troubleshoot hardware and software issues.</li><li>Maintain accurate records of support requests.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain knowledge base articles and documentation.</li><li>Contribute to the development of support procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in providing technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Knowledge of various operating systems and software applications.</li><li>Ability to work independently and as part of a team.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance and other employee benefits.</li><li>Supportive and collaborative work environment.</li></ul></p><p><b>A Day in the Life:</b> You'll spend your day resolving technical issues, assisting users, and ensuring system stability.</p>