<p><strong>What role you will play in team:</strong> Provide technical support to clients, resolving issues and ensuring customer satisfaction. You'll be a key point of contact for technical questions and problems.</p><p><strong>What you will do:</strong> Troubleshoot technical issues, provide remote support, document solutions, and maintain knowledge base articles.</p><p><strong>Key responsibility:</strong><ul><li>Providing technical support to clients</li><li>Troubleshooting and resolving technical issues</li><li>Providing remote support via phone and email</li><li>Documenting solutions and maintaining knowledge base</li><li>Escalating complex issues to senior support staff</li><li>Maintaining high levels of customer satisfaction</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field</li><li>1+ years of experience in technical support</li><li>Strong problem-solving and troubleshooting skills</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in relevant software and hardware</li><li>Experience with ticketing systems</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for professional growth</li><li>Comprehensive training program</li><li>Positive and supportive work environment</li><li>Flexible work arrangements</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves providing technical support to clients via phone and email, troubleshooting issues, documenting solutions, and collaborating with team members to resolve complex problems.</p>