<p><strong>What role you will play in team:</strong> Provide excellent technical support to Apple customers.</p><p><strong>What you will do:</strong> Troubleshoot hardware and software issues, resolving customer problems efficiently.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-line technical support to customers via phone, email, and chat.</li><li>Diagnose and resolve technical issues related to Apple products.</li><li>Follow established troubleshooting procedures and guidelines.</li><li>Maintain accurate records of customer interactions and resolutions.</li><li>Escalate complex issues to senior support staff when necessary.</li><li>Contribute to the improvement of support processes and documentation.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Strong technical aptitude and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proven experience in providing technical support.</li><li>Experience with Apple products is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for career growth and development.</li><li>Dynamic and collaborative work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve resolving customer issues, diagnosing problems, using troubleshooting tools, and collaborating with other team members to improve support efficiency.</p>