<p><b>What role you will play in team:</b> Provide technical support to clients resolving software and hardware issues.</p><p><b>What you will do:</b> Troubleshoot problems, provide solutions, and escalate complex issues.</p><p><b>Key responsibility:</b><ul><li>Provide first-line technical support to clients via phone, email, and chat</li><li>Troubleshoot and resolve software and hardware issues</li><li>Document troubleshooting steps and resolutions</li><li>Maintain accurate records of client interactions</li><li>Escalate complex issues to senior support engineers</li><li>Contribute to the development of knowledge base articles</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field preferred</li><li>Excellent communication and problem-solving skills</li><li>Experience with ticketing systems</li><li>Understanding of networking concepts</li><li>Familiarity with Windows and macOS operating systems</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Health insurance and paid time off</li><li>Opportunities for career advancement and training</li><li>Supportive and collaborative work environment</li><li>Potential for remote work opportunities</li></ul></p><p><b>A Day in the Life:</b> Your day will be spent resolving client issues through various communication channels, providing timely solutions and support.</p>