<p><b>What role you will play in team:</b> You'll be responsible for providing technical support to our users, troubleshooting issues and resolving them effectively.</p><p><b>What you will do:</b> Your tasks include diagnosing hardware and software problems, providing solutions, and escalating complex issues.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to users via phone, email, and chat.</li><li>Diagnose and resolve hardware and software issues.</li><li>Document troubleshooting steps and solutions.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain knowledge of current technologies and support tools.</li><li>Ensure high levels of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Experience with various operating systems and software.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of networking principles.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development and career growth.</li><li>Comprehensive health insurance coverage.</li><li>Paid time off and holidays.</li><li>Retirement plan.</li></ul></p><p><b>A Day in the Life:</b> A typical day will involve troubleshooting technical issues, providing solutions, and collaborating with colleagues to resolve complex problems.</p>