<p><b>What role you will play in team:</b> Providing technical support to clients.</p><p><b>What you will do:</b> Troubleshooting technical issues and providing solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and troubleshooting steps.</li><li>Maintain accurate records of support tickets.</li><li>Work with other engineers to resolve complex issues.</li><li>Contribute to the development of knowledge base articles.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in providing technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of networking concepts.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance.</li><li>Paid time off.</li><li>Casual work environment.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to support tickets, troubleshooting issues, providing solutions, and documenting processes.</p>