<p><b>What role you will play in team:</b> You'll be providing technical support to our clients, resolving their issues promptly and efficiently.</p><p><b>What you will do:</b> Your role involves diagnosing and resolving technical problems, and escalating complex issues to senior staff.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Diagnose and resolve technical problems.</li><li>Document troubleshooting steps and solutions.</li><li>Escalate complex issues to senior staff.</li><li>Maintain knowledge of current technologies and support tools.</li><li>Meet client satisfaction targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Strong technical skills and troubleshooting abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Experience with ticketing systems.</li><li>Passion for technology and problem-solving.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development programs.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b>  You'll spend your day addressing client queries, diagnosing issues, and providing effective solutions, ensuring client satisfaction.</p>