<p><strong>What role you will play in team:</strong> You will be the voice of our company, providing exceptional customer service to our policyholders. You will build strong relationships and resolve issues effectively.</p><p><strong>What you will do:</strong> You will answer inbound calls, handle inquiries, resolve complaints, and provide information about our life insurance products.  Your empathy and problem-solving skills are key.</p><p><strong>Key responsibility:</strong><ul><li>Answer inbound calls from policyholders and potential clients.</li><li>Provide information about life insurance products and services.</li><li>Resolve customer inquiries and complaints promptly and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to appropriate personnel.</li><li>Follow established procedures and guidelines.</li><li>Contribute to a positive and helpful customer experience.</li><li>Meet or exceed customer satisfaction targets.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Patience and empathy.</li><li>Proficiency in MS Office suite.</li><li>Experience in customer service (preferred).</li><li>Ability to handle high call volumes.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Health insurance, paid time off, and other standard benefits.</li><li>Opportunities for career growth.</li><li>Positive and supportive team environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve answering a high volume of calls from our customers, addressing their concerns, providing information, and ensuring a positive customer experience. Your ability to remain calm and professional under pressure is important.</p>