<p><b>What role you will play in team:</b> You will be the primary point of contact for our customers, providing exceptional support and resolving their queries effectively.</p><p><b>What you will do:</b> You will handle customer inquiries, resolve complaints, and provide information regarding insurance policies. You will ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Handle inbound customer calls and emails.</li><li>Resolve customer inquiries and complaints promptly and professionally.</li><li>Provide information about insurance policies and procedures.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to the appropriate team members.</li><li>Meet and exceed customer satisfaction targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Proficiency in using CRM systems.</li><li>Experience in customer service or a related field (preferred).</li><li>Knowledge of insurance concepts (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Paid time off and holidays.</li><li>Positive and supportive work environment.</li><li>Medical benefits.</li><li>Employee discounts.</li></ul></p><p><b>A Day in the Life:</b>  Your day involves answering customer questions, resolving issues, and ensuring each customer interaction is positive and efficient.</p>