<p><b>What role you will play in team:</b> You'll provide excellent customer service to MetLife policyholders, answering their queries, resolving issues, and providing support.</p><p><b>What you will do:</b> You will handle inbound calls, emails, and other communications from customers to address their needs.</p><p><b>Key responsibility:</b><ul><li>Handle inbound calls, emails, and other customer inquiries</li><li>Provide accurate and timely information to customers</li><li>Resolve customer issues and complaints effectively</li><li>Maintain accurate records of customer interactions</li><li>Adhere to company policies and procedures</li><li>Meet or exceed customer service metrics</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving skills</li><li>Ability to work independently and as part of a team</li><li>Experience in customer service is a plus</li><li>Proficiency in relevant computer software</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and comprehensive benefits package</li><li>Opportunities for career advancement</li><li>Positive and supportive work environment</li><li>Medical, dental, and vision insurance; paid time off</li></ul></p><p><b>A Day in the Life:</b> You’ll answer customer calls, resolve their concerns, and provide helpful information, ensuring each interaction is positive and productive.</p>