<p><b>What role you will play in team:</b> You'll be the first point of contact for customers, resolving queries, providing support, and ensuring a positive customer experience. You'll work as part of a team to maintain high service standards.</p><p><b>What you will do:</b>  You'll handle inbound calls, emails and chats from customers, addressing their concerns, resolving issues and providing information about financial products and services.</p><p><b>Key responsibility:</b><ul><li>Respond promptly and efficiently to customer inquiries.</li><li>Resolve customer issues and complaints.</li><li>Provide accurate information about products and services.</li><li>Maintain detailed records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Contribute to a positive and productive team environment.</li><li>Maintain high levels of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work effectively under pressure.</li><li>Proficiency in MS Office.</li><li>Experience in a customer service role is a plus.</li><li>Knowledge of financial products and services is beneficial.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for training and development.</li><li>Positive and supportive work environment.</li><li>Health insurance and other employee benefits.</li><li>Paid time off.</li><li>Performance-based incentives.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling customer inquiries via phone, email, or chat, resolving issues, providing product information, and maintaining accurate records.  You’ll work to ensure every customer interaction is positive and productive.</p>