<p><b>What role you will play in team:</b> Provide excellent technical support to our customers, resolving their issues efficiently and effectively.</p><p><b>What you will do:</b> Troubleshoot technical problems, guide users through solutions, and escalate complex issues to senior staff.</p><p><b>Key responsibility:</b><ul><li>Provide first-line technical support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain knowledge base articles.</li><li>Escalate complex issues to senior support staff.</li><li>Meet service level agreements (SLAs).</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with troubleshooting software and hardware issues.</li><li>Knowledge of IT support best practices.</li><li>Strong customer service skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Comprehensive training and development programs.</li><li>Excellent employee benefits.</li></ul></p><p><b>A Day in the Life:</b> A day involves answering customer queries, diagnosing technical issues, and providing efficient solutions to resolve problems. You will be working in a fast-paced environment and will be expected to resolve issues effectively and promptly.</p>