<p><b>What role you will play in team:</b> You will be the first point of contact for our clients, providing technical support and resolving issues efficiently.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide solutions, and escalate complex issues to senior staff. </p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and update knowledge base.</li><li>Escalate complex issues to senior staff.</li><li>Maintain high levels of client satisfaction.</li><li>Contribute to process improvement initiatives.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field (preferred).</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Strong communication and interpersonal skills.</li><li>Experience with ticketing systems.</li><li>Knowledge of networking concepts is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary.</li><li>Health insurance.</li><li>Paid time off.</li><li>Professional development opportunities.</li><li>Flexible work arrangements.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to client inquiries, troubleshooting technical issues, documenting solutions, and collaborating with team members.</p>