<p><b>What role you will play in team:</b> Provide technical support to customers via phone, email, and chat.</p><p><b>What you will do:</b> Troubleshoot technical issues, provide solutions, and escalate complex issues to senior staff.</p><p><b>Key responsibility:</b><ul><li>Provide first and second level technical support to customers.</li><li>Troubleshoot and resolve technical issues.</li><li>Maintain accurate records of support interactions.</li><li>Escalate complex issues to senior staff.</li><li>Meet customer service targets and maintain high customer satisfaction.</li><li>Contribute to knowledge base articles and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Strong understanding of IT support principles.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Experience with ticketing systems.</li><li>Knowledge of relevant software and hardware.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li><li>Performance-based bonuses.</li></ul></p><p><b>A Day in the Life:</b> Your day is packed with troubleshooting various technical problems, interacting with customers, and working collaboratively to ensure optimal solutions.  Expect diverse problems requiring quick thinking.</p>