<p><b>What role you will play in team:</b> You'll be a vital member of our support team, providing technical assistance to internal and external clients.</p><p><b>What you will do:</b> You'll troubleshoot issues, document solutions, and ensure customer satisfaction.  You'll work collaboratively to resolve problems efficiently.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients via phone and email</li><li>Troubleshooting and resolving technical issues</li><li>Documenting solutions and creating knowledge base articles</li><li>Escalating complex issues to senior support staff</li><li>Maintaining a high level of customer satisfaction</li><li>Monitoring system performance and identifying potential issues</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Excellent problem-solving and communication skills</li><li>Experience with ticketing systems</li><li>Strong understanding of IT infrastructure</li><li>Ability to work effectively under pressure</li><li>Knowledge of networking concepts</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Positive and supportive work environment</li><li>Comprehensive training program</li><li>Employee assistance programs</li><li>Health insurance</li></ul></p><p><b>A Day in the Life:</b> You will spend your day answering client queries, troubleshooting problems, documenting solutions and collaborating with team members to maintain efficient operation.</p>