<p><strong>What role you will play in team:</strong> You will be part of our customer support team, providing technical assistance to our clients and resolving their issues efficiently and effectively.</p><p><strong>What you will do:</strong> You will troubleshoot technical problems, provide solutions, and ensure customer satisfaction.  You'll document resolutions and contribute to knowledge base improvements.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and contribute to the knowledge base.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain accurate records of customer interactions.</li><li>Meet or exceed customer satisfaction targets.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or a related field is preferred.</li><li>Experience in providing technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of common software applications and operating systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Professional development opportunities.</li><li>Growth potential within the company.</li><li>Paid Time Off and Sick leaves.</li><li>Health insurance.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves providing technical assistance to clients, troubleshooting issues, documenting solutions, and ensuring customer satisfaction.</p>