<p><strong>What role you will play in team:</strong> You'll be a vital member of our support team, providing technical assistance to our customers and ensuring smooth operation of our elevator systems.</p><p><strong>What you will do:</strong> You'll provide technical support to customers via phone and email, troubleshoot issues remotely, and coordinate on-site visits if necessary.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone and email.</li><li>Troubleshoot elevator issues remotely.</li><li>Document all support interactions.</li><li>Coordinate on-site visits with field technicians as needed.</li><li>Maintain accurate records of customer issues and resolutions.</li><li>Maintain up-to-date knowledge of KONE products and services.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Electrical/Mechanical Engineering.</li><li>Strong technical aptitude and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with elevator systems is a plus.</li><li>Proficiency in using computers and relevant software.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and training.</li><li>Health insurance and paid time off.</li><li>A challenging and rewarding work environment.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day includes answering customer calls, troubleshooting problems remotely, escalating complex issues, documenting resolutions, and participating in team meetings.</p>