<p><b>What role you will play in team:</b> You'll be a critical member of our technical support team, providing excellent support to our clients.</p><p><b>What you will do:</b> You'll troubleshoot technical issues, offer solutions, and ensure client satisfaction.  You'll contribute to maintaining high-quality customer experience.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to customers via phone and email</li><li>Troubleshooting and resolving hardware and software issues</li><li>Documenting solutions and creating knowledge base articles</li><li>Escalating complex issues to senior engineers</li><li>Maintaining a high level of customer satisfaction</li><li>Staying up-to-date on the latest Apple products and technologies</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Experience in providing technical support</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Familiarity with Apple products and operating systems</li><li>Experience with ticketing systems</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Collaborative and innovative work environment</li><li>Employee discounts on Apple products</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b> A day involves handling client queries, resolving technical problems, collaborating with team members and maintaining a positive customer experience.</p>