<p><b>What role you will play in team:</b> You'll provide technical support to our customers, resolving their issues efficiently and effectively.</p><p><b>What you will do:</b> You'll diagnose and solve technical problems, provide product training, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide first-line technical support to customers via phone, email, and chat</li><li>Diagnose and resolve technical issues</li><li>Document solutions and update knowledge base</li><li>Provide product training to customers</li><li>Escalate complex issues to senior support staff</li><li>Maintain high customer satisfaction ratings</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Excellent communication and problem-solving skills</li><li>Experience with ticketing systems</li><li>Knowledge of relevant software and hardware</li><li>Ability to work under pressure and meet deadlines</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary</li><li>Comprehensive health insurance</li><li>Paid time off</li><li>Opportunities for career growth</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves handling customer support tickets, troubleshooting issues, collaborating with colleagues, and ensuring customer satisfaction.</p>