<p><strong>What role you will play in team:</strong> Provide technical support to customers, resolving issues efficiently and ensuring high customer satisfaction.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, diagnose issues, and provide solutions, working remotely with a team.</p><p><strong>Key responsibility:</strong><ul><li>Resolve customer technical issues via phone and email.</li><li>Diagnose and troubleshoot technical problems.</li><li>Provide timely and accurate solutions to customers.</li><li>Maintain detailed records of customer interactions.</li><li>Work effectively with other support specialists.</li><li>Contribute to continuous improvement of support processes.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent problem-solving skills and technical aptitude.</li><li>Strong communication and interpersonal skills.</li><li>Experience with technical support ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth within Aspect Solutions.</li><li>Health insurance, paid time off, and other employee benefits.</li><li>A positive and supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves resolving customer issues, interacting with clients, documenting solutions, and participating in team meetings.</p>