<p><b>What role you will play in team:</b> Provide technical support to end-users, troubleshooting issues and resolving problems efficiently.</p><p><b>What you will do:</b> You will resolve technical issues, provide guidance to users and ensure smooth operations of IT systems.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to end-users via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Maintain accurate records of support requests.</li><li>Install and configure hardware and software.</li><li>Maintain and update IT documentation.</li><li>Contribute to a positive and efficient work environment.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>1+ years of experience in IT support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of networking concepts.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Health insurance.</li><li>Paid time off.</li><li>Friendly and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves providing technical support, troubleshooting issues, documenting solutions and collaborating with other IT professionals.</p>