<p><strong>What role you will play in team:</strong> You will provide technical support to our clients, resolving their issues and ensuring satisfaction.</p><p><strong>What you will do:</strong> You'll diagnose, troubleshoot, and resolve technical issues, providing excellent customer service.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Diagnose and troubleshoot technical problems efficiently.</li><li>Resolve issues promptly and effectively.</li><li>Maintain accurate records of support interactions.</li><li>Document solutions and troubleshooting steps.</li><li>Escalate complex issues to senior engineers.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent problem-solving and communication skills.</li><li>Experience with troubleshooting technical issues.</li><li>Knowledge of relevant software and hardware.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Supportive and collaborative work environment.</li><li>Comprehensive training programs.</li><li>Casual dress code.</li></ul></p><p><strong>A Day in the Life:</strong> You'll begin by reviewing support tickets. Then you'll diagnose and resolve technical issues, documenting solutions, and communicating with clients to ensure their satisfaction.</p>