<p><strong>What role you will play in team:</strong> You'll provide first and second level technical support to our clients, resolving their issues efficiently and effectively. You'll be part of a collaborative team dedicated to excellent customer service.</p><p><strong>What you will do:</strong>  You'll troubleshoot technical issues via phone, email, and chat, providing timely solutions and ensuring client satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat</li><li>Troubleshoot and resolve technical issues</li><li>Document troubleshooting steps and solutions</li><li>Maintain knowledge base articles</li><li>Escalate complex issues to senior support staff</li><li>Maintain high client satisfaction levels</li><li>Adhere to service level agreements (SLAs)</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field</li><li>Excellent communication and interpersonal skills</li><li>Experience in technical support (preferred)</li><li>Knowledge of IT systems and software</li><li>Problem-solving skills</li><li>Ability to work under pressure</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth</li><li>Training and development opportunities</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><strong>A Day in the Life:</strong> You'll respond to client inquiries, troubleshoot technical issues, and document solutions. You'll collaborate with colleagues, ensuring prompt and effective support.</p>