<p><strong>What role you will play in team:</strong> You'll be the first point of contact for resolving technical issues for our customers.</p><p><strong>What you will do:</strong> You will diagnose, troubleshoot, and resolve technical problems. </p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone, email, or chat.</li><li>Diagnose and troubleshoot technical issues.</li><li>Resolve issues efficiently and effectively.</li><li>Document solutions and troubleshooting steps.</li><li>Maintain up-to-date knowledge of products and services.</li><li>Escalate complex issues to senior support staff.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent problem-solving and communication skills.</li><li>Experience with troubleshooting technical issues.</li><li>Knowledge of relevant software and hardware.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth within the company.</li><li>Friendly and supportive work environment.</li><li>Comprehensive training and development programs.</li><li>Access to various learning resources.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will involve answering customer inquiries, troubleshooting technical problems, documenting solutions, and collaborating with colleagues to resolve complex issues.</p>