<p><b>What role you will play in team:</b> Provide excellent customer support via phone, email, and chat, resolving customer inquiries and issues.</p><p><b>What you will do:</b> Handle customer interactions professionally and efficiently, escalating complex issues when needed.</p><p><b>Key responsibility:</b><ul><li>Provide first-level customer support via phone, email, and chat.</li><li>Resolve customer inquiries and issues efficiently and accurately.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to knowledge base articles and FAQs.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Proficiency in customer relationship management (CRM) software.</li><li>Ability to work independently and as part of a team.</li><li>Patience and empathy in handling customer issues.</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li><li>Friendly and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> A day involves handling various customer inquiries, troubleshooting issues, providing solutions, and maintaining a positive customer experience. Expect a fast-paced environment with a lot of customer interaction.</p>