<p><strong>What role you will play in team:</strong> You will be a crucial member of our IT support team, providing technical assistance to resolve hardware and software issues. You will collaborate with colleagues to provide excellent service.</p><p><strong>What you will do:</strong> You will diagnose and resolve technical problems for internal users, ensuring minimal disruption to their workflow.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support</li><li>Diagnose and resolve hardware and software problems</li><li>Install and configure computer systems and peripherals</li><li>Troubleshoot network connectivity issues</li><li>Maintain detailed records of support tickets</li><li>Escalate complex issues to senior engineers</li><li>Maintain a high level of customer satisfaction</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field</li><li>Experience in IT support (preferred)</li><li>Strong technical troubleshooting skills</li><li>Knowledge of Windows and macOS operating systems</li><li>Experience with network troubleshooting</li><li>Excellent communication and interpersonal skills</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for professional development</li><li>Collaborative and supportive work environment</li><li>Comprehensive health insurance</li><li>Paid time off</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve resolving support tickets, troubleshooting technical problems, and collaborating with colleagues. You'll strive to maintain high service levels and customer satisfaction.</p>