<p><strong>What role you will play in team:</strong> You will provide exceptional customer service to policyholders regarding their life insurance inquiries and claims.</p><p><strong>What you will do:</strong> Respond to customer inquiries via phone, email, and chat, resolve issues, and maintain accurate records.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries regarding life insurance policies, claims, and payments.</li><li>Resolving customer issues and complaints in a timely and efficient manner.</li><li>Maintaining accurate records of customer interactions.</li><li>Following established procedures and guidelines.</li><li>Collaborating with other departments to resolve complex issues.</li><li>Meeting customer service targets and maintaining high levels of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Minimum 1 year of experience in customer service.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Medical Insurance</li><li>Paid leaves</li></ul></p><p><strong>A Day in the Life:</strong> Responding to customer inquiries, resolving issues, maintaining records, and collaborating with other departments.</p>