<p><b>What role you will play in team:</b> You will provide exceptional customer service to life insurance policyholders, addressing inquiries and resolving issues.</p><p><b>What you will do:</b> Answer phone calls, emails, and chats, resolve policy issues, and provide information to policyholders.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls, emails, and chats from policyholders.</li><li>Resolve policy issues, such as benefit payments, premium adjustments, and address questions related to policy benefits.</li><li>Provide accurate and timely information to policyholders.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to the appropriate departments.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service skills.</li><li>Experience in a customer service role is preferred.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Paid time off.</li><li>Opportunities for advancement.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b>  Your day will consist of answering inquiries, resolving complaints, and assisting life insurance policyholders with various matters, ensuring their needs are promptly addressed and their satisfaction is prioritized.</p>