<p><b>What role you will play in team:</b> Provide excellent customer service to policyholders, resolving inquiries and complaints efficiently and professionally.</p><p><b>What you will do:</b> Respond to customer inquiries via phone, email, and chat, ensuring a positive customer experience.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries regarding policies, claims, and other insurance-related matters</li><li>Resolving customer complaints and issues in a timely and efficient manner</li><li>Maintaining accurate records of customer interactions</li><li>Following established customer service procedures</li><li>Escalating complex issues to supervisors as needed</li><li>Maintaining a high level of customer satisfaction</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving skills</li><li>Experience in customer service (preferred)</li><li>Proficiency in MS Office suite</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Paid time off and holidays</li><li>Opportunities for professional development</li><li>Friendly and supportive work environment</li></ul></p><p><b>A Day in the Life:</b> Your day will be busy assisting clients, answering questions, resolving issues and ensuring a positive customer experience.</p>