<p><strong>What role you will play in team:</strong> You'll be the voice of our insurance clients, providing excellent support and resolving their inquiries efficiently and professionally.</p><p><strong>What you will do:</strong>  You'll answer customer calls, respond to emails, and resolve issues related to policies, claims, and payments, ensuring customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Answer incoming calls and emails from insurance customers.</li><li>Resolve customer inquiries regarding policies, claims, and payments.</li><li>Provide accurate and timely information.</li><li>Maintain detailed records of customer interactions.</li><li>Escalate complex issues to supervisors.</li><li>Meet or exceed customer satisfaction targets.</li><li>Adhere to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Experience in customer service (preferred).</li><li>Proficiency in relevant software and systems.</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training program.</li><li>Opportunities for career advancement.</li><li>Supportive and collaborative work environment.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong> Answering calls, emails, and resolving customer issues, logging interactions, and maintaining customer satisfaction throughout the day.</p>