<p><b>What role you will play in team:</b> Provide excellent customer service to policyholders, resolving queries and issues efficiently. </p><p><b>What you will do:</b> Handle incoming calls and emails, provide information about policies, process requests, and escalate complex issues. </p><p><b>Key responsibility:</b><ul><li>Handle incoming customer inquiries via phone and email.</li><li>Provide information about insurance policies and procedures.</li><li>Process policy changes, claims, and other requests.</li><li>Resolve customer issues and complaints in a timely and efficient manner.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to appropriate departments.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service skills.</li><li>Proficiency in MS Office Suite.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of insurance products is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive health insurance coverage.</li><li>Paid time off and holidays.</li><li>Opportunities for professional development.</li><li>Friendly and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> Your day involves answering customer calls, providing policy information, resolving issues, and ensuring customer satisfaction. You'll work collaboratively with a team.</p>