<p><b>What role you will play in team:</b> You will provide technical support to end users of life insurance software systems within the organization.</p><p><b>What you will do:</b> Troubleshoot IT issues, provide technical assistance, and maintain system stability.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to end-users via phone, email, or in person.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Document technical solutions and create knowledge base articles.</li><li>Maintain system stability and performance.</li><li>Collaborate with other IT teams to resolve complex issues.</li><li>Ensure timely resolution of IT incidents and service requests.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience providing technical support in an IT environment.</li><li>Knowledge of IT infrastructure and software applications.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent communication and customer service skills.</li><li>Experience with IT ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>Work in a global organization with a large team.</li><li>Health and other employee benefits.</li><li>Training on new technologies.</li></ul></p><p><b>A Day in the Life:</b> A typical day will involve responding to support requests, troubleshooting technical issues, documenting solutions, and collaborating with colleagues to ensure seamless IT operations for life insurance systems.</p>