<p><b>What role you will play in team:</b>  You'll be the first point of contact for our clients, providing exceptional customer service and support.</p><p><b>What you will do:</b>  Answering inquiries, resolving issues, and ensuring client satisfaction with our life insurance products and services.</p><p><b>Key responsibility:</b><ul><li>Handle inbound calls and emails from clients.</li><li>Answer questions about our life insurance policies.</li><li>Resolve client issues in a timely and efficient manner.</li><li>Maintain accurate records of client interactions.</li><li>Follow company procedures and guidelines.</li><li>Escalate complex issues to supervisors as needed.</li><li>Contribute to a positive and supportive team environment.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of life insurance products is a plus.</li><li>Proficiency in using CRM software.</li><li>Ability to handle high call volume.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Training and development opportunities.</li></ul></p><p><b>A Day in the Life:</b> A day will involve handling a high volume of inbound calls, resolving customer inquiries, documenting interactions, and maintaining accurate records. You'll also participate in team meetings and training sessions.</p>