<p><b>What role you will play in team:</b> You will be the voice of MetLife, providing exceptional customer service and resolving customer inquiries effectively and efficiently.</p><p><b>What you will do:</b> You will handle incoming calls, emails, and other communications from policyholders, providing information, resolving issues, and ensuring customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Handle inbound customer inquiries via phone, email, and other channels.</li><li>Provide accurate and timely information about MetLife products and services.</li><li>Resolve customer issues and complaints effectively and efficiently.</li><li>Maintain accurate records of all customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Contribute to a positive and customer-centric culture.</li><li>Meet or exceed customer service performance targets.</li><li>Collaborate with other teams to resolve complex customer issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Proficiency in MS Office Suite.</li><li>Experience in customer service (preferred).</li><li>Ability to work independently and as part of a team.</li><li>Patience and empathy in dealing with customers.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development programs.</li><li>Health insurance and other benefits.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b>  A day will involve handling numerous customer calls, resolving inquiries, escalating complex issues, and documenting interactions. You'll be working in a fast-paced environment that requires patience, efficiency, and clear communication skills.</p>