<p><strong>What role you will play in team:</strong> Provide excellent customer service to insurance policyholders, resolving inquiries and complaints effectively.</p><p><strong>What you will do:</strong> Handle inbound calls, answer queries, resolve issues and maintain customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Answering inbound calls from insurance policyholders.</li><li>Providing information on insurance policies and procedures.</li><li>Resolving customer inquiries and complaints.</li><li>Processing policy changes and updates.</li><li>Maintaining accurate records of customer interactions.</li><li>Adhering to company policies and procedures.</li><li>Meeting performance metrics for call handling and customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work in a fast-paced environment.</li><li>Proficiency in computer systems and software.</li><li>Experience in a customer service role (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training program.</li><li>Supportive and inclusive work environment.</li></ul></p><p><strong>A Day in the Life:</strong>  A day involves answering customer calls, providing information, and resolving issues in a timely and efficient manner.</p>