<p><strong>What role you will play in team:</strong> You'll be a key member of our customer support team, providing exceptional assistance to our customers regarding insurance policies.</p><p><strong>What you will do:</strong> You will handle customer inquiries via phone and email, resolve issues, and ensure customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Answering customer inquiries regarding insurance policies and processes.</li><li>Resolving customer complaints and issues efficiently and effectively.</li><li>Providing accurate and timely information to customers.</li><li>Maintaining detailed records of customer interactions.</li><li>Escalating complex issues to senior staff as needed.</li><li>Meeting customer satisfaction targets and resolving issues promptly.</li><li>Working collaboratively with other team members to provide excellent service.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in using customer service software and CRM systems.</li><li>Knowledge of insurance concepts and terminology (preferred).</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Positive and supportive work environment.</li><li>Paid time off and other employee benefits.</li><li>Incentive programs based on performance.</li></ul></p><p><strong>A Day in the Life:</strong> Your day involves answering customer calls, resolving queries about insurance policies, and ensuring a positive customer experience.</p>