<p><strong>What role you will play in team:</strong> You'll be part of a fast-paced team responsible for building and iterating on our customer support software. Your focus will be defining the product vision and roadmap.</p><p><strong>What you will do:</strong>  You will work closely with engineering and design to create a seamless user experience for our customers.</p><p><strong>Key responsibility:</strong><ul><li>Define and execute the product roadmap.</li><li>Conduct user research and competitive analysis.</li><li>Develop and manage the product backlog.</li><li>Collaborate with engineering and design teams to develop and launch new features.</li><li>Analyze product performance and identify areas for improvement.</li><li>Work with marketing to create compelling product messaging and materials.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science, engineering, or a related field.</li><li>1-2 years of experience in product management.</li><li>Experience with customer support software.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and presentation skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance, Paid Time Off, and more.</li></ul></p><p><strong>A Day in the Life:</strong>  A fast-paced environment focused on improving customer experience through software development. </p>