<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving their IT issues promptly and efficiently. You will be the first point of contact for technical assistance.</p><p><b>What you will do:</b> You will troubleshoot IT problems, provide solutions, and escalate complex issues to senior staff. You will ensure high client satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide first-level technical support to clients.</li><li>Troubleshoot and resolve IT issues.</li><li>Maintain detailed records of support tickets.</li><li>Escalate complex issues to senior staff.</li><li>Maintain knowledge of current technologies.</li><li>Ensure high levels of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with IT support and troubleshooting.</li><li>Strong understanding of IT hardware and software.</li><li>Ability to work under pressure and meet deadlines.</li><li>Customer-centric approach.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth.</li><li>Friendly and collaborative work environment.</li><li>Comprehensive training programs.</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves answering support calls, resolving technical issues, documenting solutions, and escalating complex issues, ensuring seamless service to clients.</p>