<p><b>What role you will play in team:</b> Provide advanced technical support to our clients, resolving complex issues and guiding junior team members.</p><p><b>What you will do:</b> Troubleshoot advanced technical problems, mentor junior staff, and contribute to the improvement of support processes.</p><p><b>Key responsibility:</b><ul><li>Providing third-level technical support to clients.</li><li>Mentoring and training junior support staff.</li><li>Troubleshooting and resolving complex technical issues.</li><li>Developing and improving support processes and documentation.</li><li>Collaborating with other teams to resolve issues.</li><li>Maintaining up-to-date knowledge of systems and software.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in IT or related field.</li><li>3-5 years of experience in a technical support role.</li><li>Advanced troubleshooting skills.</li><li>Strong knowledge of IT infrastructure and systems.</li><li>Excellent communication and leadership skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Extensive professional development opportunities.</li><li>Dynamic and challenging work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> A day involves troubleshooting complex technical issues, collaborating with clients and team members to find solutions, training other support staff, and contributing to the ongoing improvement of our support infrastructure.</p>