<p><strong>What role you will play in team:</strong> Provide first-level technical support to end users, resolving hardware and software issues promptly and efficiently. Collaborate with senior staff to escalate complex issues.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, install software, and provide remote assistance to users. Maintain and update IT documentation.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to end-users.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Install and configure computer hardware and software.</li><li>Maintain and update IT documentation.</li><li>Remote support to users via phone, email, and remote access tools.</li><li>Assist in IT projects and initiatives.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Experience with Windows and MacOS operating systems.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of networking concepts and TCP/IP.</li><li>Experience with ticketing systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Comprehensive benefits package.</li><li>Opportunities for career growth and development.</li><li>Competitive salary and bonus structure.</li><li>Professional development opportunities.</li><li>Health insurance and retirement plan.</li></ul></p><p><strong>A Day in the Life:</strong> A day starts with responding to user tickets. Next will be troubleshooting technical issues and providing remote or on-site support to users. After which, documentation update and attending team meetings.</p>