<p><b>What role you will play in team:</b> Providing technical support to internal users, ensuring smooth functioning of IT systems and resolving technical issues.</p><p><b>What you will do:</b> Troubleshooting hardware and software problems, responding to support requests, and maintaining IT documentation.</p><p><b>Key responsibility:</b><ul><li>Troubleshoot and resolve IT hardware and software issues.</li><li>Provide technical support to internal users via phone, email, and in person.</li><li>Maintain accurate records of support requests and resolutions.</li><li>Install, configure, and maintain computer systems and peripherals.</li><li>Maintain and update IT documentation.</li><li>Work with vendors to resolve technical issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Proven experience in technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Windows operating systems and common software applications.</li><li>Knowledge of networking concepts is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A collaborative and supportive work environment.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve resolving technical issues, providing support to users, and ensuring the stability of our IT infrastructure. You will be a crucial part of maintaining a productive work environment.</p>