<p><strong>What role you will play in team:</strong> You will provide technical support to end-users, resolving their issues efficiently and effectively.</p><p><strong>What you will do:</strong> You will troubleshoot technical issues, provide training, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Providing technical support to end-users via phone, email, and chat.</li><li>Troubleshooting and resolving technical issues.</li><li>Creating and maintaining knowledge base articles.</li><li>Providing training to end-users on software and hardware.</li><li>Escalating complex issues to senior support staff.</li><li>Monitoring system performance and identifying potential issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in providing technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Familiarity with various operating systems and software applications.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Comprehensive training program.</li><li>Paid holidays.</li><li>Medical insurance</li></ul></p><p><strong>A Day in the Life:</strong> A day involves resolving user issues, creating knowledge base articles, and collaborating with colleagues to ensure smooth operations.</p>