<p><strong>What role you will play in team:</strong> Provide first-level technical support to end-users, resolving their issues promptly and efficiently.</p><p><strong>What you will do:</strong> Troubleshoot computer problems, answer technical questions, and provide remote assistance.</p><p><strong>Key responsibility:</strong><ul><li>Providing first-level technical support</li><li>Troubleshooting computer hardware and software issues</li><li>Answering technical questions via phone and email</li><li>Providing remote assistance to users</li><li>Documenting solutions and troubleshooting steps</li><li>Escalating complex issues to senior support staff</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field preferred</li><li>Excellent communication and interpersonal skills</li><li>Experience with Windows and common applications</li><li>Basic troubleshooting skills</li><li>Ability to work independently and as a team member</li><li>Strong problem-solving skills</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunity for growth and professional development</li><li>Collaborative and supportive work environment</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><strong>A Day in the Life:</strong> A day involves answering support calls, troubleshooting technical issues, providing remote assistance, and documenting solutions.</p>