<p><strong>What role you will play in team:</strong> Provide technical support to clients and resolve technical issues.</p><p><strong>What you will do:</strong> Troubleshoot and resolve technical problems, document solutions, and provide excellent customer service.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and knowledge base articles.</li><li>Maintain high levels of customer satisfaction.</li><li>Escalate complex issues to senior engineers.</li><li>Work with other teams to resolve cross-functional issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with troubleshooting software and hardware issues.</li><li>Knowledge of networking concepts.</li><li>Experience with ticketing systems.</li><li>Strong analytical and diagnostic skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for career growth.</li><li>Comprehensive training program.</li><li>Health insurance and paid time off.</li><li>Employee assistance program.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves responding to client requests, troubleshooting technical issues, documenting solutions, collaborating with colleagues, and ensuring a high level of customer satisfaction.</p>