<p><strong>What role you will play in team:</strong>  Provide first-level technical support to clients, resolving software and connectivity issues.  Collaborate with the team to enhance support processes.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide remote assistance, and maintain records of client interactions.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve software and connectivity issues.</li><li>Provide remote assistance to clients.</li><li>Maintain accurate records of client interactions.</li><li>Collaborate with team members to resolve complex issues.</li><li>Contribute to process improvement initiatives.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of various operating systems and software applications.</li><li>Experience with ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth.</li><li>Health insurance and retirement plan.</li><li>Paid time off and holidays.</li><li>Professional development opportunities.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves responding to client requests, diagnosing technical problems, and providing solutions.  It will also involve updating documentation and collaborating with the team.</p>