<p><strong>What role you will play in team:</strong> You will be a key member of our support team, providing technical assistance and resolving user issues.</p><p><strong>What you will do:</strong> You will diagnose, resolve, and document technical problems.</p><p><strong>Key responsibility:</strong><ul><li>Providing technical support to clients via phone, email, and chat.</li><li>Diagnosing and resolving technical issues.</li><li>Documenting solutions and creating knowledge base articles.</li><li>Escalating complex issues to senior engineers.</li><li>Monitoring system performance.</li><li>Collaborating with other engineers to improve support processes.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in providing technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Familiarity with various operating systems and software applications.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Dynamic and collaborative work environment.</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><strong>A Day in the Life:</strong> You'll spend your day resolving client issues, documenting solutions, and collaborating with colleagues to improve support processes.</p>