<p><strong>What role you will play in team:</strong> Provide technical support to end-users, resolving hardware and software issues. Collaborate with the team to improve support processes and documentation.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide remote assistance, and maintain IT equipment.  Create and update support documentation.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to end-users via phone, email, and chat.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Install and configure computer hardware and software.</li><li>Maintain and update support documentation.</li><li>Collaborate with team members to resolve complex issues.</li><li>Contribute to process improvement initiatives.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Strong understanding of computer hardware and software.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth.</li><li>Health insurance and retirement plan.</li><li>Paid time off and holidays.</li><li>Professional development opportunities.</li></ul></p><p><strong>A Day in the Life:</strong> Respond to user requests, diagnose and resolve technical issues. Update documentation and collaborate with colleagues.</p>