<p><b>What role you will play in team:</b> Provide technical support to our clients, resolving issues and ensuring their satisfaction.  You'll collaborate with a skilled team.</p><p><b>What you will do:</b> Troubleshoot technical issues, provide guidance to clients via phone or email, and document resolutions.  You will maintain a high level of customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Providing first and second-line technical support.</li><li>Troubleshooting hardware and software issues.</li><li>Documenting solutions and processes.</li><li>Responding to client inquiries via phone and email.</li><li>Escalating complex issues to senior support staff.</li><li>Maintaining up-to-date knowledge of systems and software.</li><li>Meeting individual and team support targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in IT or a related field is preferred.</li><li>1-2 years of experience in a help desk or technical support role.</li><li>Excellent communication and problem-solving skills.</li><li>Strong knowledge of IT systems and software.</li><li>Ability to work under pressure.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Friendly and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve responding to customer issues, troubleshooting various technical difficulties, updating documentation and collaborating with your team to solve more complex issues.</p>