<p><b>What role you will play in team:</b> Provide technical support to clients, troubleshoot issues, and ensure customer satisfaction.  Work as part of a dedicated support team.</p><p><b>What you will do:</b> You will resolve technical issues, respond to customer inquiries, document solutions, and contribute to improving our support processes.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to our products and services.</li><li>Document solutions and create knowledge base articles.</li><li>Maintain accurate records of customer interactions.</li><li>Collaborate with other team members to resolve complex issues.</li><li>Contribute to improving support processes and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Experience with technical support (preferred).</li><li>Strong understanding of IT concepts.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in using support ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance, paid time off, and other benefits.</li><li>Dynamic and collaborative team.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> A typical day will involve resolving customer issues, documenting solutions, and collaborating with colleagues. You will use your technical expertise and communication skills to help customers.</p>