<p><b>What role you will play in team:</b> You will provide technical support to our customers and internal teams, resolving issues and ensuring customer satisfaction.</p><p><b>What you will do:</b> You will handle customer inquiries, troubleshoot technical problems, and provide solutions to ensure smooth operations.</p><p><b>Key responsibility:</b><ul><li>Handle customer inquiries via phone, email, and chat.</li><li>Troubleshoot technical problems and provide solutions.</li><li>Maintain accurate records of customer interactions and resolutions.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to the development of knowledge base articles.</li><li>Participate in training and development programs.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field.</li><li>Experience in technical support or customer service.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in using help desk software.</li><li>Knowledge of relevant technologies is a plus.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>A supportive and collaborative work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve helping customers resolve technical issues, providing solutions, and ensuring a positive customer experience. You will be part of a supportive team that works collaboratively to achieve success.</p>