<p><b>What role you will play in team:</b> You will provide technical support to our internal users, ensuring smooth operation of IT systems and applications.</p><p><b>What you will do:</b> You will troubleshoot IT problems, provide solutions, and ensure high levels of user satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide first-level technical support to internal users.</li><li>Troubleshoot and resolve IT issues.</li><li>Document and escalate complex issues.</li><li>Maintain detailed records of support tickets.</li><li>Work with vendors to resolve hardware and software issues.</li><li>Participate in IT projects and initiatives.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>1-2 years of experience in IT support.</li><li>Strong understanding of IT hardware and software.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Stable and secure employment.</li><li>Supportive and collaborative work environment.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves troubleshooting IT issues, providing technical assistance, documenting resolutions, and collaborating with other team members to ensure optimal IT services.</p>