<p><strong>What role you will play in team:</strong> Provide excellent customer service and support to our life insurance policyholders.</p><p><strong>What you will do:</strong>  Answer customer inquiries, resolve issues, and provide information about our life insurance products and services.</p><p><strong>Key responsibility:</strong><ul><li>Answer incoming calls and emails from life insurance policyholders.</li><li>Provide information about policies, benefits, and claims procedures.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Meet key performance indicators (KPIs) for call handling, resolution time, and customer satisfaction.</li><li>Stay updated on life insurance products, procedures, and regulations.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Proficiency in using customer relationship management (CRM) systems (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Positive and supportive work environment.</li><li>Health insurance, paid time off, and other benefits.</li><li>On-the-job training provided.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves answering customer calls and emails, resolving their issues, providing support, and ensuring a positive customer experience.</p>