<p><b>What role you will play in team:</b> You will be the first point of contact for customers, providing excellent service and support.</p><p><b>What you will do:</b> You will answer customer inquiries, resolve complaints, and assist with policy changes.</p><p><b>Key responsibility:</b><ul><li>Answer customer inquiries via phone, email, and chat.</li><li>Resolve customer complaints and issues.</li><li>Assist with policy changes and updates.</li><li>Process payments and handle refunds.</li><li>Maintain accurate records of customer interactions.</li><li>Meet customer satisfaction targets.</li><li>Collaborate with other departments as needed.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Patience and empathy.</li><li>Proficiency in MS Office.</li><li>Experience in a customer service role (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> You will spend your day handling customer inquiries, resolving complaints, and ensuring each customer interaction is positive and efficient.</p>