<p><b>What role you will play in team:</b> You'll be the first point of contact for our customers, providing excellent support and resolving their queries efficiently.</p><p><b>What you will do:</b> You will handle incoming calls, emails, and other communication channels, providing information about policies, claims, and other customer-related issues.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, and other channels.</li><li>Providing information about policies, claims, and other customer-related issues.</li><li>Resolving customer complaints and issues efficiently.</li><li>Maintaining accurate records of all customer interactions.</li><li>Meeting daily and monthly performance targets.</li><li>Escalating complex issues to appropriate departments.</li><li>Maintaining a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Problem-solving and conflict resolution skills.</li><li>Proficiency in using customer relationship management (CRM) systems.</li><li>Knowledge of life insurance principles is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Friendly and supportive team environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> A day involves answering customer questions, resolving problems, and ensuring that each interaction leaves the customer feeling satisfied and well-supported.</p>