<p><b>What role you will play in team:</b> You'll be the first point of contact for our clients, providing exceptional support and resolving their inquiries.</p><p><b>What you will do:</b>  You'll handle inbound calls, emails, and other communication channels to address client needs effectively.</p><p><b>Key responsibility:</b><ul><li>Handle inbound customer inquiries via phone, email, and other channels.</li><li>Resolve customer issues and complaints efficiently and professionally.</li><li>Provide accurate information regarding insurance policies and procedures.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to appropriate team members.</li><li>Contribute to maintaining high customer satisfaction scores.</li><li>Follow company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance industry (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development opportunities.</li><li>Positive and supportive work environment.</li><li>Excellent career advancement prospects.</li><li>Health insurance coverage.</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves handling various customer requests, resolving issues, and providing information while upholding a professional and courteous demeanor.</p>