<p><b>What role you will play in team:</b> Provide exceptional customer service to Policybazaar.com customers by answering inquiries, resolving issues, and providing support related to insurance policies.</p><p><b>What you will do:</b> Address customer queries through phone, email, and chat, troubleshoot problems related to policies and claims, ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Answer customer inquiries about insurance products and services.</li><li>Resolve customer complaints and issues efficiently.</li><li>Provide accurate and timely information.</li><li>Maintain detailed records of customer interactions.</li><li>Escalate complex issues to relevant departments.</li><li>Contribute to improving customer service processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Patience and empathy in dealing with customers.</li><li>Proficiency in using CRM systems.</li><li>Experience in a customer service role is preferred.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Dynamic and challenging work environment.</li><li>Work-life balance.</li><li>A supportive and inclusive team culture.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to customer queries, resolving issues, navigating company systems, and ensuring a positive customer experience.</p>