<p><strong>What role you will play in team:</strong> You will be the voice of our insurance clients, providing excellent customer support and resolving their queries.</p><p><strong>What you will do:</strong>  Handle inbound and outbound calls, providing information about insurance policies, handling complaints, and ensuring customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries efficiently and accurately.</li><li>Resolve customer complaints in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Meet or exceed performance metrics.</li><li>Collaborate with team members to ensure smooth operations.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance products (preferred).</li><li>Proficiency in using customer service software.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development programs.</li><li>Opportunities for career growth.</li><li>Supportive team environment.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves answering numerous customer calls, resolving queries about insurance policies, and assisting clients with various requests.</p>