<p><strong>What role you will play in team:</strong> Provide excellent customer service to our policyholders by answering their inquiries and resolving their issues.</p><p><strong>What you will do:</strong> Handle inbound calls, emails, and other communication channels to assist policyholders.</p><p><strong>Key responsibility:</strong><ul><li>Handling inbound calls, emails, and other communication channels.</li><li>Answering policyholder inquiries regarding their policies.</li><li>Resolving customer issues and complaints efficiently and effectively.</li><li>Maintaining accurate records of customer interactions.</li><li>Following company policies and procedures.</li><li>Adhering to service level agreements.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in computer systems and software.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A supportive and friendly work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day involves answering customer inquiries via phone and email, resolving issues, documenting interactions, and working collaboratively with your team to ensure excellent customer service.</p>