<p><b>What role you will play in team:</b> You will be the voice of our insurance clients. You will provide excellent customer service and resolve their inquiries promptly and efficiently.</p><p><b>What you will do:</b> You’ll handle inbound calls, emails, and chats, providing support to customers regarding their insurance policies.</p><p><b>Key responsibility:</b><ul><li>Handle inbound customer inquiries via phone, email, and chat.</li><li>Provide accurate information about insurance policies.</li><li>Resolve customer issues and complaints.</li><li>Maintain accurate records of customer interactions.</li><li>Meet key performance indicators (KPIs).</li><li>Adhere to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in MS Office.</li><li>Experience in customer service is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Training and development programs.</li><li>Supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> You will spend your day interacting with customers, answering their questions, resolving their issues and ensuring they have a positive experience.</p>