<p><b>What role you will play in team:</b> You will be the primary point of contact for customers, resolving queries and issues.</p><p><b>What you will do:</b> Handle customer calls, emails, and chats, resolve complaints, and escalate complex issues.</p><p><b>Key responsibility:</b><ul><li>Answer customer inquiries via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently and effectively.</li><li>Provide accurate information about Digit Insurance products and services.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to supervisors as needed.</li><li>Adhere to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Patience and empathy.</li><li>Proficiency in using customer relationship management (CRM) systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Paid training and development programs.</li><li>Supportive and inclusive work environment.</li><li>Work-life balance initiatives.</li></ul></p><p><b>A Day in the Life:</b> You'll spend your day assisting customers through various channels, resolving their queries and issues, and ensuring a positive customer experience.</p>