<p><strong>What role you will play in team:</strong> You will be the primary point of contact for customers, providing excellent support and resolving queries related to insurance policies.</p><p><strong>What you will do:</strong> You will handle inbound calls and emails, answer questions, resolve issues, and ensure customer satisfaction. </p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries via phone and email.</li><li>Resolving customer issues efficiently and effectively.</li><li>Providing information on insurance policies and procedures.</li><li>Maintaining accurate records of customer interactions.</li><li>Adhering to company policies and procedures.</li><li>Meeting performance targets for customer satisfaction and call handling.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work in a fast-paced environment.</li><li>Patience and empathy for customers.</li><li>Proficiency in using CRM software.</li><li>Experience in customer service is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Paid training and development.</li><li>Career growth opportunities.</li><li>Positive work environment.</li></ul></p><p><strong>A Day in the Life:</strong> You’ll spend your day handling calls and emails, providing solutions, and ensuring customers have a positive experience with the company. </p>