<p><strong>What role you will play in team:</strong> Provide technical support to customers, resolving their queries and ensuring high levels of customer satisfaction.</p><p><strong>What you will do:</strong> Troubleshoot technical issues, provide remote support, document solutions, and collaborate with engineers.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone, email, and chat</li><li>Troubleshoot technical issues and resolve problems efficiently</li><li>Provide remote support and guidance to customers</li><li>Document solutions and update knowledge base</li><li>Collaborate with engineering teams to resolve complex issues</li><li>Maintain high levels of customer satisfaction</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in engineering or a related field</li><li>Excellent communication and problem-solving skills</li><li>Experience in providing technical support</li><li>Proficiency in relevant software and tools</li><li>Ability to work independently and as part of a team</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for professional development</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves resolving customer technical queries, documenting solutions, and collaborating with colleagues to ensure customer satisfaction.</p>