<p><strong>What role you will play in team:</strong> You'll be the first point of contact for our clients, providing technical support and resolving their issues. You'll collaborate with a team to ensure high customer satisfaction.</p><p><strong>What you will do:</strong> You'll provide technical assistance to clients via phone, email, and chat, troubleshoot software issues, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide timely and effective technical support to clients.</li><li>Troubleshoot and resolve software and hardware issues.</li><li>Document solutions and update knowledge base.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain a high level of customer satisfaction.</li><li>Collaborate with other teams to resolve issues efficiently.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with technical support tools and software.</li><li>Knowledge of networking concepts.</li><li>Ability to work independently and as part of a team.</li><li>Customer-centric approach.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance and paid time off.</li><li>Performance-based bonuses.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will be filled with assisting clients with various technical issues, troubleshooting problems, and working collaboratively to find effective solutions.  You’ll log your interactions and maintain records.</p>