<p><b>What role you will play in team:</b> Provide technical support to clients, troubleshoot issues and resolve problems effectively.</p><p><b>What you will do:</b> Handle technical issues reported by clients, diagnose problems, and provide timely solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues efficiently.</li><li>Document technical issues and solutions.</li><li>Maintain accurate records of client interactions.</li><li>Escalate complex issues to senior engineers.</li><li>Participate in training sessions to enhance technical skills.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience in providing technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of relevant software and hardware.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional development and advancement.</li><li>A collaborative and supportive work environment.</li><li>Health insurance and other employee benefits.</li><li>Employee assistance programs.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves providing technical support to clients, troubleshooting issues, documenting solutions, and collaborating with team members.</p>