<p><strong>What role you will play in team:</strong> You'll provide technical support to clients, resolving issues and ensuring satisfaction.</p><p><strong>What you will do:</strong> Your role involves troubleshooting technical problems, providing solutions, and documenting resolutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to clients.</li><li>Troubleshoot and resolve technical issues via phone, email, and chat.</li><li>Document all support interactions and resolutions.</li><li>Maintain knowledge base articles and documentation.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain high client satisfaction scores.</li><li>Contribute to process improvement initiatives.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with technical support software and tools.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of relevant technologies.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li><li>Collaborative and supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong>  You'll spend your day addressing client issues, providing solutions, documenting resolutions, and contributing to knowledge base articles.</p>