<p><strong>What role you will play in team:</strong> You will provide technical assistance to our clients, resolving their issues and ensuring high customer satisfaction. You’ll collaborate with a team of support engineers.</p><p><strong>What you will do:</strong> You’ll troubleshoot technical problems, provide solutions, and document your interactions. You’ll also participate in knowledge base updates.</p><p><strong>Key responsibility:</strong><ul><li>Provide timely and effective technical support to clients.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and update knowledge base.</li><li>Maintain a high level of customer satisfaction.</li><li>Escalate complex issues to senior support staff.</li><li>Collaborate effectively with other support engineers.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with technical support tools and software.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service orientation.</li><li>Knowledge of relevant technologies.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Health insurance and other employee benefits.</li><li>Positive and supportive work environment.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve assisting clients, resolving their technical issues, updating the knowledge base, and collaborating with your team to ensure seamless support.</p>