<p><b>What role you will play in team:</b> You'll provide exceptional technical support to our users, resolving issues and ensuring a positive customer experience.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide solutions, and document issues for future reference.</p><p><b>Key responsibility:</b><ul><li>Providing first and second-level technical support to users.</li><li>Troubleshooting technical issues via phone, email, and chat.</li><li>Documenting troubleshooting steps and solutions.</li><li>Escalating complex issues to senior support engineers.</li><li>Maintaining up-to-date knowledge of our products and services.</li><li>Contributing to knowledge base articles and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems (e.g., Zendesk).</li><li>Understanding of IT support processes.</li><li>Ability to work independently and as part of a team.</li><li>A passion for helping others.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A supportive and collaborative work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving user queries, troubleshooting technical problems, documenting solutions, and collaborating with colleagues. You’ll ensure users have a positive experience and receive timely support.</p>