<p><b>What role you will play in team:</b> Provide technical support to internal and external customers. </p><p><b>What you will do:</b> Resolve technical issues, document solutions, and contribute to knowledge base improvement.</p><p><b>Key responsibility:</b><ul><li>Responding to customer inquiries via phone, email, and chat</li><li>Troubleshooting technical issues</li><li>Documenting solutions and creating knowledge base articles</li><li>Escalating complex issues to senior support staff</li><li>Maintaining high levels of customer satisfaction</li><li>Participating in training and development programs</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field</li><li>Excellent communication and problem-solving skills</li><li>Experience with technical support software</li><li>Ability to work independently and as part of a team</li><li>Strong customer service skills</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits</li><li>Professional development opportunities</li><li>Opportunities for growth within the company</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving customer issues, updating the knowledge base, and collaborating with other support staff to improve the customer experience.</p>