<p><strong>What role you will play in team:</strong>  You will be part of a team resolving complex technical issues and providing advanced support to customers.</p><p><strong>What you will do:</strong> Your tasks involve diagnosing complex issues, implementing solutions, and maintaining high customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Provide advanced technical support to customers via phone, email, and chat.</li><li>Diagnose and troubleshoot complex technical issues.</li><li>Develop and implement solutions to resolve customer problems.</li><li>Document all support interactions and resolutions.</li><li>Maintain high customer satisfaction scores.</li><li>Collaborate with other engineers to resolve complex issues.</li><li>Contribute to knowledge base articles and documentation.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field.</li><li>Extensive experience in providing technical support.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Deep understanding of Apple products and technologies.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li><li>Dynamic and innovative work environment.</li></ul></p><p><strong>A Day in the Life:</strong>  Expect to tackle challenging technical problems, work collaboratively with colleagues, and deliver exceptional customer support.</p>