<p><strong>What role you will play in team:</strong> Provide technical support to clients, resolving technical issues and ensuring client satisfaction.</p><p><strong>What you will do:</strong> Diagnose and resolve technical problems, provide training and guidance to clients, and maintain client relationships.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and remote access.</li><li>Diagnose and resolve technical issues related to hardware and software.</li><li>Document troubleshooting steps and solutions.</li><li>Provide training and guidance to clients on using our products and services.</li><li>Maintain accurate records of client interactions.</li><li>Escalate complex issues to senior engineers as needed.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>2+ years of experience in technical support or a related field.</li><li>Strong knowledge of networking concepts and troubleshooting techniques.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development programs.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves providing remote technical support to clients, troubleshooting issues, and ensuring they have a positive experience with our products and services.</p>