<p><strong>What role you will play in team:</strong> Provide technical support to our clients and resolve their technical issues effectively.</p><p><strong>What you will do:</strong> Diagnose and resolve technical issues, provide remote support, create documentation, and collaborate with engineers.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second level technical support</li><li>Diagnose and resolve technical issues remotely</li><li>Create and maintain technical documentation</li><li>Collaborate with engineering teams to resolve complex issues</li><li>Maintain customer satisfaction</li><li>Meet service level agreements</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and interpersonal skills</li><li>Experience with troubleshooting technical issues</li><li>Knowledge of relevant software and hardware</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Professional development opportunities</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul></p><p><strong>A Day in the Life:</strong> A day involves resolving customer technical issues, collaborating with colleagues, and contributing to the improvement of our support processes.</p>