<p><strong>What role you will play in team:</strong> Provide technical assistance to users experiencing issues with our software and online services. Work collaboratively with team members to resolve issues quickly and efficiently.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide remote assistance, and document solutions to improve future support.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to users via phone and email</li><li>Troubleshoot and resolve technical problems related to software and online services</li><li>Provide remote assistance to users</li><li>Document solutions and update knowledge base articles</li><li>Work with other teams to escalate complex issues</li><li>Maintain a high level of customer satisfaction</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field</li><li>Strong understanding of computer hardware and software</li><li>Excellent communication and problem-solving skills</li><li>Experience with remote support tools</li><li>Ability to work independently and as part of a team</li><li>Strong customer service skills</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Professional development opportunities</li><li>Supportive and collaborative work environment</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve assisting users, troubleshooting issues, documenting solutions, and collaborating with colleagues to address more complex problems.</p>