<p><b>What role you will play in team:</b> You will provide technical support to our users, ensuring a seamless and positive experience.</p><p><b>What you will do:</b> You will troubleshoot technical issues, provide solutions, and escalate complex problems.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to users via phone, email, and chat.</li><li>Troubleshooting technical issues and providing solutions.</li><li>Documenting troubleshooting steps and solutions in our knowledge base.</li><li>Escalating complex issues to senior engineers.</li><li>Maintaining up-to-date knowledge of our products and services.</li><li>Contributing to the improvement of our support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Strong technical troubleshooting skills.</li><li>Experience with ticketing systems.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Passion for providing excellent customer support.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career growth.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li><li>Casual work environment.</li></ul></p><p><b>A Day in the Life:</b> You will spend your day resolving technical issues, providing solutions, and collaborating with colleagues. You will contribute to ensuring a positive user experience.</p>