<p><strong>What role you will play in team:</strong> You will be the first point of contact for our insurance clients, resolving queries and providing excellent customer support.</p><p><strong>What you will do:</strong> You will handle inbound calls, emails and chats from clients, answering their questions, and resolving issues.</p><p><strong>Key responsibility:</strong><ul><li>Answer inbound calls, emails, and chats from clients.</li><li>Resolve client queries and complaints promptly and efficiently.</li><li>Provide accurate information about insurance products and services.</li><li>Maintain accurate records of client interactions.</li><li>Escalate complex issues to appropriate personnel.</li><li>Adhere to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in relevant software and systems.</li><li>Knowledge of general insurance is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>Supportive and collaborative work environment.</li><li>Health insurance.</li><li>Paid leaves.</li></ul></p><p><strong>A Day in the Life:</strong> Your day involves handling numerous client inquiries via phone, email, and chat, resolving issues efficiently and providing exceptional customer service.</p>