<p><b>What role you will play in team:</b> You will be the voice of Canara HSBC Life Insurance, providing exceptional customer service and support to our policyholders.</p><p><b>What you will do:</b> You'll handle incoming calls and emails, address inquiries, resolve issues, and ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Respond to customer inquiries via phone, email, and other channels.</li><li>Resolve customer issues efficiently and effectively.</li><li>Process policy changes and updates accurately.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Contribute to a positive and helpful customer experience.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree (preferred).</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Patience and empathy in dealing with customers.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in customer service software.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Supportive and collaborative work environment.</li></ul></p><p><b>A Day in the Life:</b> A day will involve handling numerous customer calls, answering questions, resolving issues and escalating complex problems to relevant teams.</p>