<p><b>What role you will play in team:</b>Provide excellent customer service to our policyholders, addressing their queries and resolving their issues efficiently and professionally.</p><p><b>What you will do:</b>Handle inbound calls, emails and chats, providing support and information related to insurance policies.</p><p><b>Key responsibility:</b><ul><li>Handle inbound customer inquiries via phone, email, and chat.</li><li>Provide accurate and timely information regarding insurance policies.</li><li>Resolve customer issues and complaints effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Contribute to a positive customer experience.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Problem-solving and conflict resolution skills.</li><li>Proficiency in MS Office.</li><li>Insurance knowledge (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Health insurance and other benefits.</li><li>Professional development opportunities.</li><li>Positive work environment.</li></ul></p><p><b>A Day in the Life:</b> A day involves handling customer calls, resolving issues, and ensuring customer satisfaction. You'll collaborate with colleagues and strive for excellence in service delivery.</p>