<p><b>What role you will play in team:</b>  You'll be the first point of contact for our customers, providing exceptional service and resolving their inquiries.</p><p><b>What you will do:</b> You'll handle customer calls, emails, and other communications, ensuring prompt and accurate responses.</p><p><b>Key responsibility:</b><ul><li>Handle customer inquiries via phone, email, and other channels.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to bank policies and procedures.</li><li>Maintain a high level of customer satisfaction.</li><li>Identify and escalate complex issues to appropriate personnel.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite.</li><li>Knowledge of banking products and services (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for growth within the organization.</li><li>Training and development programs.</li><li>Medical insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> Your day involves handling various customer queries, resolving complaints, documenting interactions, and ensuring customer satisfaction, all while adhering to banking regulations.</p>