<p><b>What role you will play in team:</b> Support the team in delivering excellent customer service related to various general insurance products. </p><p><b>What you will do:</b> Respond to customer inquiries, assist with policy administration and assist with resolving claims related issues. </p><p><b>Key responsibility:</b><ul><li>Handle inbound calls and emails from customers regarding general insurance policies and claims.</li><li>Provide accurate and timely information to customers regarding policy benefits, coverage and claim procedures.</li><li>Process policy changes and updates.</li><li>Assist with the claims process by gathering necessary information and forwarding claims to the relevant departments.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Resolve customer issues and complaints efficiently and professionally.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in any discipline.</li><li>Excellent verbal and written communication skills.</li><li>Strong customer service skills.</li><li>Ability to work effectively in a team environment.</li><li>Knowledge of general insurance concepts.</li><li>Proficiency in Microsoft Office suite.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and comprehensive benefits.</li><li>Excellent growth opportunities within the Aditya Birla Group.</li><li>A challenging and rewarding work environment.</li><li>Employee benefits like medical and other incentives.</li></ul></p><p><b>A Day in the Life:</b> A day will involve answering customer inquiries, processing policy updates, assisting with claims, and maintaining accurate records.  Collaboration with team members is essential.</p>