<p><strong>What role you will play in team:</strong> You will be the first point of contact for our clients, providing technical support and resolving their issues.</p><p><strong>What you will do:</strong> You will diagnose and resolve technical issues, escalating complex problems to senior team members.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat</li><li>Diagnose and resolve technical issues</li><li>Maintain detailed records of support interactions</li><li>Escalate complex issues to senior team members</li><li>Contribute to the development of knowledge base articles</li><li>Maintain a high level of customer satisfaction</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving skills</li><li>Experience with IT support tools and ticketing systems</li><li>Knowledge of networking concepts</li><li>Ability to work under pressure and meet deadlines</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for career advancement</li><li>Positive and supportive work environment</li><li>Medical insurance</li><li>Paid time off</li></ul></p><p><strong>A Day in the Life:</strong> You will spend the day resolving client issues, communicating with customers, documenting solutions, and collaborating with colleagues to address complex problems.</p>