<p><b>What role you will play in team:</b> Provide technical support to clients, troubleshooting issues and ensuring their satisfaction. You’ll work with a team of specialists to resolve issues.</p><p><b>What you will do:</b> Diagnose and resolve technical issues via phone, email, and chat.  You’ll provide clear and concise solutions to our clients’ problems.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Diagnose and resolve technical issues efficiently.</li><li>Maintain detailed records of support interactions.</li><li>Escalate complex issues to senior support staff.</li><li>Ensure client satisfaction through prompt and effective support.</li><li>Contribute to the development of knowledge base articles.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>1-2 years of experience in a technical support role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Proficiency in relevant software and technologies.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Medical Insurance.</li><li>Paid Time Off.</li></ul></p><p><b>A Day in the Life:</b> You’ll resolve technical issues for clients, document solutions, and collaborate with your team to improve our support processes.</p>