<p><b>What role you will play in team:</b> You'll be providing technical support to clients and resolving their issues effectively and efficiently.</p><p><b>What you will do:</b> You'll be the first point of contact for clients needing assistance with our software or services. </p><p><b>Key responsibility:</b><ul><li>Providing technical support via phone, email, and chat.</li><li>Troubleshooting and resolving software and hardware issues.</li><li>Documenting support requests and resolutions.</li><li>Escalating complex issues to senior support staff.</li><li>Maintaining a high level of customer satisfaction.</li><li>Contributing to knowledge base articles and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Experience with technical support (preferred).</li><li>Knowledge of common software applications.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance and paid time off.</li><li>Employee assistance program.</li><li>A supportive and collaborative work environment.</li></ul></p><p><b>A Day in the Life:</b>  You'll be responding to customer inquiries, diagnosing technical issues, providing solutions, and ensuring a smooth client experience.</p>