<p><b>What role you will play in team:</b> Provide technical support to clients and resolve technical issues.</p><p><b>What you will do:</b> Troubleshoot software and hardware problems, document solutions, and maintain knowledge base.</p><p><b>Key responsibility:</b><ul><li>Providing technical support via phone, email, and chat.</li><li>Troubleshooting and resolving technical issues.</li><li>Documenting solutions and creating knowledge base articles.</li><li>Escalating complex issues to senior engineers.</li><li>Maintaining a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>1-2 years of experience in technical support.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Strong communication and interpersonal skills.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>Dynamic and challenging work environment.</li></ul></p><p><b>A Day in the Life:</b> Answering technical queries, resolving software and hardware issues, creating documentation and collaborating with the team.</p>