<p><b>What role you will play in team:</b> You'll provide technical support to Apple customers, resolving their issues via phone and email.</p><p><b>What you will do:</b> You'll troubleshoot hardware and software problems for Apple products and operating systems. </p><p><b>Key responsibility:</b><ul><li>Provide technical support to customers via phone and email.</li><li>Troubleshoot hardware and software problems on Apple products.</li><li>Resolve customer inquiries efficiently and effectively.</li><li>Maintain high customer satisfaction ratings.</li><li>Keep up-to-date on latest Apple products and technologies.</li><li>Contribute to knowledge base articles and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Strong understanding of Apple products, iOS, and macOS.</li><li>Excellent communication and problem-solving skills.</li><li>Experience in technical support (preferred).</li><li>Ability to work independently and as part of a team.</li><li>Exceptional customer service skills.</li><li>Familiarity with remote diagnostic tools.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and comprehensive benefits.</li><li>Opportunities for professional growth and development.</li><li>Work in a dynamic and innovative environment.</li><li>Health insurance and paid time off.</li><li>Employee discount on Apple products.</li></ul></p><p><b>A Day in the Life:</b> You will spend your day diagnosing and resolving technical issues over the phone, ensuring customer satisfaction and maintaining Apple's high standards.</p>