<p><strong>What role you will play in team:</strong> Provide technical support to customers, resolving technical issues and ensuring customer satisfaction.</p><p><strong>What you will do:</strong> Troubleshoot and resolve technical problems, provide technical guidance and documentation.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document technical solutions and procedures.</li><li>Maintain knowledge base articles and documentation.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain high levels of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field.</li><li>0-1 year of experience in technical support.</li><li>Strong knowledge of operating systems, networks, and hardware.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance, paid time off, and other employee benefits.</li><li>Supportive and collaborative work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Responding to customer inquiries, troubleshooting technical issues, documenting solutions, and ensuring customer satisfaction.</p>