<p><b>What role you will play in team:</b>  You'll be a crucial member of our customer support team, providing technical assistance and resolving customer issues efficiently and effectively.</p><p><b>What you will do:</b>  You'll handle incoming support requests via phone, email, and chat, providing solutions and escalating complex issues as needed.</p><p><b>Key responsibility:</b><ul><li>Responding to customer inquiries via phone, email, and chat</li><li>Troubleshooting technical issues and providing solutions</li><li>Maintaining accurate records of customer interactions</li><li>Escalating complex issues to senior support staff</li><li>Contributing to the improvement of our support processes</li><li>Meeting customer satisfaction targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field preferred</li><li>Excellent communication and problem-solving skills</li><li>Experience with ticketing systems</li><li>Strong technical aptitude</li><li>Ability to work independently and as a team member</li><li>Knowledge of relevant software and hardware</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career advancement</li><li>Comprehensive training program</li><li>Positive and supportive work environment</li><li>Paid time off and holidays</li></ul></p><p><b>A Day in the Life:</b> A typical day includes handling support tickets, providing technical assistance, documenting solutions, and collaborating with colleagues to address complex issues. You will ensure excellent customer service.</p>