<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving issues and ensuring customer satisfaction.</p><p><b>What you will do:</b> You will answer client inquiries, troubleshoot technical problems, and escalate complex issues to senior staff.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients via phone, email, and chat.</li><li>Troubleshooting and resolving technical issues.</li><li>Documenting solutions and creating knowledge base articles.</li><li>Escalating complex issues to senior support staff.</li><li>Maintaining client relationships and ensuring high levels of satisfaction.</li><li>Meeting service level agreements (SLAs).</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>1-2 years of experience in a technical support role.</li><li>Excellent communication and problem-solving skills.</li><li>Knowledge of various operating systems and software applications.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Positive and supportive work environment.</li><li>Comprehensive health insurance.</li><li>Paid time off and vacation.</li></ul></p><p><b>A Day in the Life:</b> You'll spend your day assisting clients with technical issues, troubleshooting problems, documenting solutions, and collaborating with your team to resolve complex cases.</p>