<p><strong>What role you will play in team:</strong> You will join our dedicated team of technical support specialists, providing remote assistance to our clients. </p><p><strong>What you will do:</strong> This involves troubleshooting technical issues, providing solutions, and escalating complex problems to senior engineers.</p><p><strong>Key responsibility:</strong><ul><li>Provide remote technical support to clients via phone, email, or chat.</li><li>Troubleshoot and resolve technical issues related to software and hardware.</li><li>Document troubleshooting steps and solutions.</li><li>Escalate complex problems to senior engineers.</li><li>Maintain a high level of customer satisfaction.</li><li>Keep up-to-date with the latest software and hardware technologies.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience in providing technical support.</li><li>Strong knowledge of operating systems, software applications, and hardware.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Strong troubleshooting and analytical abilities.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Friendly and supportive work environment.</li><li>Paid time off.</li><li>Health insurance.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves resolving technical issues remotely, communicating with clients, documenting solutions, and collaborating with other team members.</p>