<p><b>What role you will play in team:</b> Provide excellent customer service, resolving queries and ensuring customer satisfaction.</p><p><b>What you will do:</b> Handle customer inquiries, troubleshoot technical issues, and maintain accurate records.</p><p><b>Key responsibility:</b><ul><li>Handle customer inquiries via phone, email, and chat.</li><li>Resolve customer issues and complaints promptly and professionally.</li><li>Provide technical support for banking products and services.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to improving customer service processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and analytical skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Knowledge of banking operations is a plus.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement within a leading bank.</li><li>Comprehensive health insurance.</li><li>Professional development opportunities.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling multiple customer inquiries, resolving issues, providing technical support, maintaining accurate records, and collaborating with colleagues to ensure excellent customer service.</p>