<p><b>What role you will play in team:</b> Provide technical support to clients, troubleshooting issues and ensuring optimal system performance.</p><p><b>What you will do:</b> Resolve technical issues, document solutions, and contribute to the improvement of our support processes.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients via phone, email, and chat.</li><li>Troubleshooting technical issues and resolving problems efficiently.</li><li>Documenting solutions and creating knowledge base articles.</li><li>Escalating complex issues to senior engineers.</li><li>Collaborating with other engineers to resolve issues.</li><li>Meeting customer satisfaction targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience with IT support and troubleshooting.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of operating systems and networking.</li><li>Experience with ticketing systems (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Positive and supportive work environment.</li><li>Comprehensive healthcare benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to support tickets, troubleshooting technical issues, and collaborating with other engineers to resolve complex problems.</p>