<p><b>What role you will play in team:</b> Provide technical support to end-users, resolving hardware and software issues and ensuring system stability.</p><p><b>What you will do:</b> Diagnose and resolve technical problems, provide remote assistance, and document solutions for future reference.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to end-users.</li><li>Diagnose and resolve hardware and software issues.</li><li>Provide remote assistance to users.</li><li>Document solutions and troubleshooting steps.</li><li>Maintain accurate records of support requests and resolutions.</li><li>Contribute to the improvement of support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience in providing technical support.</li><li>Strong knowledge of operating systems and software applications.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Ability to work under pressure and meet deadlines.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional development and growth.</li><li>A dynamic and challenging work environment.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> You'll be troubleshooting technical problems, providing remote support, documenting solutions, and contributing to a positive user experience.  You will be a key part of our technical support team.</p>