<p><b>What role you will play in team:</b> Provide technical support, troubleshoot issues, and ensure smooth functioning of our music streaming platform. </p><p><b>What you will do:</b> Diagnose and resolve technical problems, provide support to users, and contribute to continuous improvement initiatives. </p><p><b>Key responsibility:</b><ul><li>Providing technical support to users via phone, email, and chat.</li><li>Troubleshooting and resolving technical issues related to the music streaming platform.</li><li>Documenting solutions and creating knowledge base articles.</li><li>Collaborating with engineering teams to identify and fix bugs.</li><li>Monitoring system performance and identifying potential issues.</li><li>Improving the efficiency and effectiveness of support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>0-1 year of experience in technical support or a related role.</li><li>Strong knowledge of computer networks and operating systems.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Passion for music and technology.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunity to work with a cutting-edge technology.</li><li>Collaborative and innovative work environment.</li><li>Comprehensive health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> Your day may involve handling support requests, resolving technical issues, collaborating with colleagues, and working on continuous improvement projects.</p>