<p><strong>What role you will play in team:</strong> You'll be a key member of our technical support team, providing excellent service to our clients and resolving their technical problems efficiently. </p><p><strong>What you will do:</strong> Your main tasks will include diagnosing, troubleshooting, and resolving technical issues related to software and hardware, providing timely solutions to customers.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-line technical support to clients.</li><li>Diagnose and resolve technical issues.</li><li>Provide solutions and guidance to clients.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain a high level of client satisfaction.</li><li>Work collaboratively with other team members to resolve complex issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science, engineering, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Experience with remote troubleshooting tools.</li><li>Knowledge of operating systems, networking, and hardware.</li><li>Ability to learn new technologies quickly.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Comprehensive training programs.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will involve responding to client requests, diagnosing issues, providing technical solutions, collaborating with colleagues, and documenting everything clearly.</p>