<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving their technical issues and ensuring their satisfaction.</p><p><b>What you will do:</b> You'll troubleshoot technical problems, provide solutions, and document resolutions to improve our support processes.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and processes.</li><li>Maintain a high level of customer satisfaction.</li><li>Collaborate with other support specialists to resolve complex issues.</li><li>Contribute to the improvement of our support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with troubleshooting technical issues.</li><li>Knowledge of various operating systems and software.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Health insurance and other benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> You will be assisting clients with technical issues, researching solutions, documenting your findings, and ensuring customer satisfaction throughout the process.  Collaboration with the team is essential.</p>