<p><b>What role you will play in team:</b> You will be part of a team providing technical support to our clients, resolving their IT issues and ensuring their satisfaction.</p><p><b>What you will do:</b> You will diagnose and resolve technical problems, provide remote assistance to users, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Diagnose and resolve technical problems related to software and hardware.</li><li>Document troubleshooting steps and solutions.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain accurate records of support requests.</li><li>Meet service level agreements (SLAs).</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Familiarity with various operating systems and software applications.</li><li>Ability to work independently and as part of a team.</li><li>Experience in IT support is a plus.</li><li>Knowledge of ITIL framework is beneficial.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Comprehensive training programs.</li><li>A dynamic and challenging work environment.</li><li>Health insurance.</li></ul></p><p><b>A Day in the Life:</b> A typical day includes handling multiple support requests, troubleshooting technical problems, documenting solutions, and collaborating with colleagues to resolve complex issues.</p>