<p><b>What role you will play in team:</b> Provide technical support to end-users, resolving issues and ensuring smooth operation of IT systems.</p><p><b>What you will do:</b> Troubleshoot hardware and software problems, provide remote assistance, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to end-users via phone, email, and chat.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Install and configure software and hardware.</li><li>Maintain accurate records of support requests.</li><li>Escalate complex issues to senior technicians.</li><li>Contribute to the improvement of IT processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Experience in IT support, preferably in a corporate environment.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Microsoft Office Suite and Windows operating systems.</li><li>Knowledge of network troubleshooting is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance and other benefits.</li><li>A dynamic and collaborative work environment.</li><li>Work-life balance.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving various technical issues, providing remote assistance, documenting solutions, and collaborating with colleagues to find efficient solutions.</p>