<p><b>What role you will play in team:</b> Provide exceptional customer service to policyholders, answering inquiries and resolving issues efficiently and professionally.</p><p><b>What you will do:</b> Respond to customer inquiries via phone and email, process policy changes and updates, and escalate complex issues to appropriate teams.</p><p><b>Key responsibility:</b><ul><li>Respond promptly and professionally to customer inquiries.</li><li>Process policy changes and updates accurately.</li><li>Resolve customer issues effectively and efficiently.</li><li>Maintain accurate records and documentation.</li><li>Escalate complex issues to appropriate teams.</li><li>Adhere to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in MS Office Suite.</li><li>Experience in a customer service role is preferred.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development program.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Employee assistance programs.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling customer calls and emails, resolving policy issues, updating records, and collaborating with colleagues.  Expect to make a positive impact on customer satisfaction.</p>