<p><b>What role you will play in team:</b>  You will be the first point of contact for our customers, providing exceptional service and resolving their inquiries.</p><p><b>What you will do:</b> You will handle inbound calls, emails, and other communication channels to assist customers with their banking needs.</p><p><b>Key responsibility:</b><ul><li>Handle inbound customer inquiries via phone, email, and other channels.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Provide accurate information about products and services.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Maintain a high level of customer satisfaction.</li><li>Contribute to a positive team environment.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Proficiency in MS Office Suite.</li><li>Ability to work independently and as part of a team.</li><li>Problem-solving and conflict resolution skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance and paid time off.</li><li>Employee discounts and perks.</li></ul></p><p><b>A Day in the Life:</b> You'll spend the day answering customer questions, resolving issues, and ensuring a positive customer experience while representing American Express in the BFSI sector.</p>