<p><b>What role you will play in team:</b>  You will be responsible for the strategy and execution of a key product within our customer support software suite. You will work collaboratively with a cross-functional team of engineers, designers, and marketers.</p><p><b>What you will do:</b> Define product vision, strategy, and roadmap.  You will gather and prioritize user requirements, work with engineering to define specifications, and track key performance indicators (KPIs) to measure product success.</p><p><b>Key responsibility:</b><ul><li>Define and champion the product vision, strategy, and roadmap.</li><li>Conduct market research and competitive analysis.</li><li>Gather and prioritize user requirements.</li><li>Collaborate with engineering and design teams to deliver high-quality products.</li><li>Track key performance indicators and report on product performance.</li><li>Manage product backlog and prioritize features.</li><li>Work closely with marketing to launch new products and features.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science, engineering, or a related field.</li><li>1-2 years of experience in product management.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and presentation skills.</li><li>Experience with Agile development methodologies.</li><li>Experience with CRM or customer support software is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>A fast-paced, dynamic, and collaborative work environment.</li><li>Impactful work that helps businesses improve their customer support.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve collaborating with cross-functional teams, reviewing analytics, prioritizing features, and developing the product roadmap.</p>