<p><strong>What role you will play in team:</strong> You'll be the voice of our company, providing exceptional customer service to our clients regarding their insurance policies.</p><p><strong>What you will do:</strong> You will answer customer inquiries, resolve issues, and provide information on insurance policies and procedures. </p><p><strong>Key responsibility:</strong><ul><li>Answering incoming calls and emails from customers.</li><li>Providing information about insurance policies.</li><li>Resolving customer issues and complaints.</li><li>Processing policy changes and updates.</li><li>Maintaining accurate records of customer interactions.</li><li>Adhering to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Proficiency in customer relationship management (CRM) software.</li><li>High school diploma or equivalent.</li><li>Experience in a customer service role (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development.</li><li>Friendly and supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong>  A day consists of answering numerous customer calls, processing transactions, providing information about insurance products and resolving their concerns efficiently.</p>