<p><b>What role you will play in team:</b> You will be the first point of contact for our customers, providing excellent service and resolving inquiries efficiently and effectively.</p><p><b>What you will do:</b> You will handle inbound calls, emails, and chats, providing information, resolving issues, and ensuring customer satisfaction. Your communication skills will be essential for success.</p><p><b>Key responsibility:</b><ul><li>Handling inbound customer inquiries via phone, email, and chat.</li><li>Providing information regarding insurance policies and procedures.</li><li>Resolving customer issues and complaints.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to appropriate departments.</li><li>Meeting individual and team performance targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in CRM software.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance principles (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development opportunities.</li><li>Career advancement opportunities.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve handling customer inquiries, resolving issues, and providing exceptional customer service. You'll be using your communication skills to ensure customer satisfaction.</p>