<p><strong>What role you will play in team:</strong> Provide excellent customer service to borrowers and resolve inquiries.</p><p><strong>What you will do:</strong> Answer calls, handle emails, solve customer problems, and maintain customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries via phone, email, and chat.</li><li>Resolve customer issues and complaints.</li><li>Maintain accurate records of customer interactions.</li><li>Provide information about loan products and services.</li><li>Escalate complex issues to senior staff.</li><li>Maintain customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>0-1 year of experience in customer service.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Proficiency in MS Office Suite.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for career advancement.</li><li>A positive and supportive work environment.</li><li>Comprehensive health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve answering customer inquiries, resolving issues, and maintaining customer satisfaction.</p>