<p><strong>What role you will play in team:</strong> Lead the product vision and strategy for one of our customer service software products. Work with a high-performing team to deliver exceptional results.</p><p><strong>What you will do:</strong> Define product vision, strategy, and roadmap. Drive product innovation and ensure product-market fit.</p><p><strong>Key responsibility:</strong><ul><li>Develop and manage product roadmaps.</li><li>Conduct market research and competitive analysis.</li><li>Define product requirements and specifications.</li><li>Work with engineering, design, and marketing teams.</li><li>Analyze product performance and identify areas for improvement.</li><li>Present product updates and roadmaps to stakeholders.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science, engineering, or related field.</li><li>4-6 years of experience in product management.</li><li>Experience in SaaS or customer service software.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and presentation skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Stock options.</li><li>Dynamic and fast-paced work environment.</li><li>Opportunities for growth and development.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will involve reviewing product analytics, brainstorming new features, collaborating with the engineering team and presenting updates to leadership.</p>