<p><b>What role you will play in team:</b> Provide excellent customer service to life insurance policyholders, resolving queries and handling complaints.</p><p><b>What you will do:</b> Respond to inquiries via phone, email, and chat; process policy changes; resolve customer issues; and maintain accurate records.</p><p><b>Key responsibility:</b><ul><li>Responding to customer inquiries via phone, email, and chat.</li><li>Processing policy changes and updates.</li><li>Resolving customer complaints and issues.</li><li>Maintaining accurate customer records.</li><li>Escalating complex issues to appropriate departments.</li><li>Adhering to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent customer service and communication skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience in customer service (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Friendly and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> Your day involves handling customer calls, emails, and resolving their queries and issues.</p>