<p><b>What role you will play in team:</b> You'll be providing technical support to life insurance employees ensuring smooth operation of IT systems and applications.</p><p><b>What you will do:</b> Troubleshoot technical issues, provide software support, and maintain IT infrastructure relevant to the insurance department.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to employees.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Maintain and update IT infrastructure components.</li><li>Document and resolve IT incidents and requests.</li><li>Contribute to improving IT processes and procedures.</li><li>Ensure adherence to IT security policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field (preferred).</li><li>Proven experience in IT support, preferably in an insurance setting.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of networking concepts and troubleshooting techniques.</li><li>Familiarity with help desk ticketing systems.</li><li>Excellent communication and interpersonal skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Health insurance and other employee benefits.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> A day involves answering employee inquiries, troubleshooting issues, resolving technical problems, working on tickets, and ensuring IT systems are operating smoothly and securely within the life insurance department.</p>