<p><b>What role you will play in team:</b>You will be the first point of contact for our customers, providing excellent service and support.</p><p><b>What you will do:</b>You will answer customer inquiries, resolve issues, and ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls and emails from policyholders.</li><li>Resolve customer inquiries and complaints.</li><li>Provide information about life insurance policies and benefits.</li><li>Process policy changes and updates.</li><li>Maintain accurate records of customer interactions.</li><li>Identify and escalate complex issues to the appropriate department.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in MS Office.</li><li>Experience in customer service is preferred.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Professional development opportunities.</li><li>Positive and supportive team environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b>You will spend your day answering customer queries, resolving their problems, and ensuring they have a positive experience with our company. You'll need strong communication and problem-solving skills.</p>