<p><b>What role you will play in team:</b> You will provide exceptional customer service to policyholders, answering inquiries and resolving issues efficiently and professionally.</p><p><b>What you will do:</b> Respond to customer inquiries via phone, email, or chat, provide information on policies, and resolve complaints.</p><p><b>Key responsibility:</b><ul><li>Answer inbound calls and emails from policyholders.</li><li>Provide accurate and timely information about policies and benefits.</li><li>Resolve customer inquiries and complaints efficiently and professionally.</li><li>Maintain accurate records of customer interactions.</li><li>Follow established procedures and guidelines.</li><li>Identify and escalate complex issues to appropriate personnel.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Proficiency in MS Office Suite.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Medical, dental, and vision insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves responding to customer inquiries, resolving complaints, providing policy information, and ensuring a positive customer experience through every interaction.</p>