<p><strong>What role you will play in team:</strong> You will be the primary point of contact for customers, addressing their inquiries and resolving their issues.</p><p><strong>What you will do:</strong> This involves answering phone calls, emails, and chats, providing information about insurance products, and processing requests.</p><p><strong>Key responsibility:</strong><ul><li>Answer incoming calls, emails, and chats from customers.</li><li>Provide information about insurance products and services.</li><li>Resolve customer issues and complaints efficiently.</li><li>Process customer requests, such as policy changes or claims.</li><li>Maintain accurate records of customer interactions.</li><li>Maintain a high level of customer satisfaction.</li><li>Collaborate with other departments to address complex issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Proficiency in using CRM software.</li><li>Ability to work independently and as part of a team.</li><li>Basic understanding of insurance principles.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for growth.</li><li>Supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong> You'll spend your day assisting customers with their insurance questions and concerns, ensuring that they have a positive experience.</p>