<p><b>What role you will play in team:</b>  You will provide first-line technical support to LIC employees, resolving hardware and software issues.</p><p><b>What you will do:</b>  You will troubleshoot computer problems, install software, and ensure smooth IT operations within the company.</p><p><b>Key responsibility:</b><ul><li>Providing first-level technical support to end-users via phone, email, and in-person.</li><li>Troubleshooting and resolving hardware and software issues.</li><li>Installing and configuring software and hardware.</li><li>Maintaining accurate records of support tickets and resolutions.</li><li>Escalating complex issues to senior IT staff.</li><li>Contributing to the maintenance of a secure and efficient IT infrastructure.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Experience with common operating systems (Windows, macOS).</li><li>Familiarity with networking concepts.</li><li>Excellent communication skills.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A collaborative work environment.</li><li>Health Insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b>  Your day will consist of resolving IT issues, assisting users with technical questions and maintaining the smooth operation of computer systems within the organization.</p>