<p><b>What role you will play in team:</b> You'll be the voice of our insurance clients, providing excellent customer service and support.</p><p><b>What you will do:</b> You'll handle inbound calls, answer inquiries, resolve issues, and ensure a positive customer experience.</p><p><b>Key responsibility:</b><ul><li>Handle inbound calls from insurance customers.</li><li>Answer customer inquiries regarding policies, claims, and other insurance-related matters.</li><li>Resolve customer issues and complaints in a timely and efficient manner.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Meet or exceed performance goals, including call handling time and customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to work in a fast-paced environment.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance terminology (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Paid training and ongoing development opportunities.</li><li>Opportunities for advancement.</li><li>Supportive team environment.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling customer calls, answering questions, resolving issues, and documenting interactions to ensure a positive client experience.</p>