<p><b>What role you will play in team:</b> You'll be the first point of contact for our policyholders, providing excellent customer service and resolving their queries efficiently and effectively.</p><p><b>What you will do:</b> You will answer customer calls and emails, address their concerns, and ensure their experience with us is positive and satisfactory.  You'll also provide information on products and services.</p><p><b>Key responsibility:</b><ul><li>Responding to customer inquiries via phone, email, and other channels.</li><li>Resolving customer issues and complaints efficiently and effectively.</li><li>Providing information on life insurance products and services.</li><li>Maintaining accurate records of all customer interactions.</li><li>Adhering to company policies and procedures.</li><li>Escalating complex issues to the appropriate department.</li><li>Maintaining a high level of customer satisfaction.</li><li>Collaborating with other departments to ensure smooth customer service operations.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree (preferred) or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Problem-solving and conflict resolution skills.</li><li>Proficiency in using computer systems and software.</li><li>Knowledge of life insurance products and services (preferred).</li><li>Ability to work independently and as part of a team.</li><li>Patience and empathy in handling customer inquiries.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and advancement.</li><li>Comprehensive training and development programs.</li><li>Positive and supportive work environment.</li><li>Work-life balance initiatives.</li></ul></p><p><b>A Day in the Life:</b> A typical day may involve answering numerous customer calls, resolving issues, providing information, and ensuring that every interaction is handled professionally and efficiently to maintain customer satisfaction.</p>