<p><b>What role you will play in team:</b> You will provide excellent customer service to policyholders, answering questions, resolving issues, and ensuring a positive customer experience.</p><p><b>What you will do:</b> Handle inbound calls, emails, and chats, provide information about policies, assist with claims processing, and resolve customer inquiries.</p><p><b>Key responsibility:</b><ul><li>Handling inbound calls, emails, and chats from policyholders</li><li>Answering questions about life insurance policies</li><li>Assisting with claims processing</li><li>Resolving customer inquiries and complaints</li><li>Maintaining accurate records of customer interactions</li><li>Adhering to company policies and procedures</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent</li><li>Excellent communication and interpersonal skills</li><li>Strong customer service orientation</li><li>Ability to work independently and as part of a team</li><li>Proficiency in Microsoft Office Suite</li><li>Knowledge of life insurance products and services (Preferred)</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>Supportive and collaborative work environment</li><li>Group Insurance</li><li>Performance based incentives</li></ul></p><p><b>A Day in the Life:</b> Your day will be spent helping policyholders, resolving issues, answering questions, and ensuring they have a positive experience with our company. You will use multiple communication channels to respond to queries.</p>