<p><b>What role you will play in team:</b> You will provide technical support to users within our Insurance department, resolving IT issues efficiently and effectively.</p><p><b>What you will do:</b> Respond to user requests, diagnose and resolve technical problems, and provide training on software and hardware.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to users via phone, email, and in-person.</li><li>Diagnose and resolve hardware and software issues.</li><li>Install, configure, and maintain computer systems and peripherals.</li><li>Provide training to users on software and hardware.</li><li>Maintain accurate records of support requests and resolutions.</li><li>Collaborate with other IT teams to resolve complex issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in IT or a related field.</li><li>Experience in providing technical support in a corporate environment.</li><li>Knowledge of various hardware and software applications.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with help desk software.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Dynamic and challenging work environment.</li><li>Comprehensive training and development.</li></ul></p><p><b>A Day in the Life:</b>You’ll respond to numerous IT support requests from users, resolving hardware and software problems. You’ll troubleshoot technical issues, provide training, and maintain accurate records of all your activities. </p>