<p><strong>What role you will play in team:</strong> You'll be the voice of our company, providing excellent customer service and resolving inquiries efficiently.</p><p><strong>What you will do:</strong> You will answer customer calls, emails, and chat messages, ensuring satisfaction and issue resolution.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries via phone, email, and chat.</li><li>Resolving customer issues and complaints.</li><li>Providing information about insurance products and services.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to appropriate departments.</li><li>Adhering to company customer service standards.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Proficiency in customer relationship management (CRM) software.</li><li>Ability to work in a fast-paced environment.</li><li>Knowledge of insurance is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Supportive and inclusive work environment.</li><li>Health Insurance</li><li>Paid leaves</li></ul></p><p><strong>A Day in the Life:</strong> A day involves interacting with customers, resolving their issues, and maintaining records of interactions.</p>