<p><strong>What role you will play in team:</strong> You'll provide exceptional customer service to our policyholders, answering their questions and resolving their concerns.</p><p><strong>What you will do:</strong> You'll handle inbound calls and emails, process policy changes, and assist with claims inquiries.</p><p><strong>Key responsibility:</strong><ul><li>Answer inbound calls and emails from policyholders.</li><li>Provide accurate and timely information about insurance policies.</li><li>Process policy changes and updates.</li><li>Assist with claims inquiries and provide support to customers.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Meet performance metrics for call handling time and customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in using computers and relevant software.</li><li>Knowledge of insurance policies and procedures (preferred, but not required).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Paid training and ongoing development opportunities.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Opportunities for advancement.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will involve handling customer inquiries, providing information, resolving issues, and ensuring customer satisfaction.</p>