<p><strong>What role you will play in team:</strong> You'll be a vital part of our customer service team, providing excellent support to our policyholders.</p><p><strong>What you will do:</strong> You will handle customer inquiries, resolve issues, and ensure a positive customer experience.</p><p><strong>Key responsibility:</strong><ul><li>Answering customer inquiries via phone, email, or chat.</li><li>Resolving customer issues and complaints efficiently and effectively.</li><li>Providing information about insurance policies and procedures.</li><li>Processing policy changes and updates.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to appropriate departments.</li><li>Adhering to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in using CRM software.</li><li>Patience and empathy in dealing with customers.</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance.</li><li>Paid time off.</li><li>Supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day would involve handling customer inquiries, resolving problems, updating customer information and working as part of a team to ensure smooth customer service operations.</p>