<p><b>What role you will play in team:</b> You will be the first point of contact for customers, providing excellent service and resolving inquiries.</p><p><b>What you will do:</b> You will handle incoming calls, emails, and chats, providing information and support.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls, emails, and chats from customers.</li><li>Provide information about insurance products and services.</li><li>Resolve customer inquiries and complaints.</li><li>Process policy changes and updates.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to senior associates.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite.</li><li>Knowledge of insurance products (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Paid time off.</li><li>Health insurance.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling customer inquiries, providing support, resolving issues, and maintaining accurate records.</p>