<p><strong>What role you will play in team:</strong> You will handle customer inquiries regarding insurance policies and provide excellent support in a fast paced online environment.</p><p><strong>What you will do:</strong> You will be responding to customer queries via phone, email or chat, resolving issues and ensuring customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries via phone, email, and chat.</li><li>Resolving customer issues and complaints.</li><li>Providing information about insurance products and services.</li><li>Processing policy changes and cancellations.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to senior staff.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in MS Office Suite.</li><li>Experience in customer service (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional growth.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will be a mix of handling customer requests, resolving issues, providing support and collaborating with team members. Expect a fast-paced and dynamic environment.</p>