<p><strong>What role you will play in team:</strong> You will be the voice of Care Insurance, providing excellent customer service and support to our policyholders.</p><p><strong>What you will do:</strong> You will handle customer inquiries, resolve issues, and ensure a positive customer experience.</p><p><strong>Key responsibility:</strong><ul><li>Handle incoming customer calls, emails, and other inquiries.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Provide accurate information about insurance policies and procedures.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and procedures.</li><li>Meet customer service targets and metrics.</li><li>Contribute to creating a positive and helpful customer experience.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree (preferred, but not required).</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Patience and empathy in dealing with customers.</li><li>Proficiency in MS Office suite.</li><li>Experience in customer service is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A positive and supportive work environment.</li><li>Incentives based on performance.</li><li>Comprehensive training program provided.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will consist of answering customer calls, resolving issues, providing information, and maintaining records. You'll be actively ensuring customer satisfaction through prompt and helpful responses.</p>