<p><b>What role you will play in team:</b>Provide excellent customer service to policyholders, resolving queries and issues efficiently and effectively. Contribute to a positive customer experience.</p><p><b>What you will do:</b>Handle inbound calls, emails, and other communication channels, provide information regarding policies, process requests, resolve issues, and ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Handle inbound calls, emails, and other communication channels promptly and professionally.</li><li>Provide accurate and helpful information to policyholders regarding their policies.</li><li>Process policy changes, updates, and requests efficiently.</li><li>Resolve customer issues and complaints effectively and empathetically.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Contribute to a positive and productive team environment.</li><li>Meet individual and team performance targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong listening and problem-solving skills.</li><li>Proficiency in using CRM systems.</li><li>Ability to work independently and as part of a team.</li><li>Ability to handle high call volumes in a fast-paced environment.</li><li>Knowledge of insurance policies and procedures is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training program.</li><li>Positive and supportive work environment.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling inbound calls and emails from policyholders, providing information, resolving issues, updating systems, and ensuring high levels of customer satisfaction.</p>