<p><strong>What role you will play in team:</strong> Provide technical support and training on Avalara's tax software solutions to clients.</p><p><strong>What you will do:</strong> Troubleshoot technical issues, provide training and support to clients, contribute to documentation and knowledge base.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients using Avalara's tax software.</li><li>Troubleshoot and resolve technical issues efficiently and effectively.</li><li>Deliver training sessions on Avalara's software features and functionalities.</li><li>Contribute to the development of training materials and documentation.</li><li>Maintain a high level of product knowledge.</li><li>Collaborate with other team members to improve client support processes.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>Experience with tax software or ERP systems (preferred).</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Strong understanding of software functionality and troubleshooting.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A dynamic and collaborative work environment.</li><li>Exposure to cutting-edge tax technology.</li><li>Opportunities to learn and work with a global team.</li></ul></p><p><strong>A Day in the Life:</strong> involves resolving client queries, conducting training sessions, updating documentation and working with a team to solve technical challenges.</p>