<p><b>What role you will play in team:</b> You will be the voice of Silver Lining Investments, providing excellent customer service and support to our policyholders.  You'll be a key part of ensuring customer satisfaction and loyalty.</p><p><b>What you will do:</b> Handle customer inquiries, resolve complaints, process requests, provide information, maintain records, collaborate with other departments.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls and emails from policyholders promptly and professionally.</li><li>Provide accurate and timely information regarding policy details, benefits, and claims.</li><li>Resolve customer complaints and issues efficiently and effectively.</li><li>Process policy changes, updates, and requests.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with other departments, such as claims and sales, to address customer issues.</li><li>Adhere to company policies and procedures.</li><li>Continuously improve customer service skills and knowledge.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Proficiency in using CRM software and other relevant systems.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of life insurance products (Preferred).</li><li>Patience and empathy in handling customer inquiries.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Positive and supportive work environment.</li><li>Health Insurance, Paid Time Off, and other standard benefits.</li><li>A chance to make a positive impact on our customers.</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves handling customer inquiries via phone and email, providing information, resolving issues, processing requests, and collaborating with other teams to ensure a positive customer experience.</p>