<p><b>What role you will play in team:</b> Provide excellent customer service to clients, addressing their inquiries and resolving issues.</p><p><b>What you will do:</b> Answer client calls, handle complaints, and provide information about insurance policies.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls and emails from clients.</li><li>Handle customer inquiries and complaints efficiently and professionally.</li><li>Provide information about insurance policies and procedures.</li><li>Resolve client issues and escalate complex problems as needed.</li><li>Maintain accurate records of customer interactions.</li><li>Meet customer service metrics and targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance products and services (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development opportunities.</li><li>Opportunities for career advancement.</li><li>Supportive and collaborative work environment.</li><li>Health insurance coverage and other benefits.</li></ul></p><p><b>A Day in the Life:</b>  Your day will primarily be spent interacting with clients via phone and email, addressing their needs, resolving their issues, and providing excellent customer service.</p>