<p><b>What role you will play in team:</b> You will be the first point of contact for our clients, providing technical support and resolving issues.</p><p><b>What you will do:</b>  You'll troubleshoot technical problems, provide solutions, and ensure client satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide first-level technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to software and hardware.</li><li>Document support requests and solutions in the ticketing system.</li><li>Escalate complex issues to senior support engineers as needed.</li><li>Maintain knowledge base articles and documentation.</li><li>Contribute to continuous improvement of support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Experience in providing technical support (preferred).</li><li>Familiarity with IT support tools and ticketing systems.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service orientation.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Comprehensive training and development programs.</li><li>Employee recognition and rewards.</li></ul></p><p><b>A Day in the Life:</b> You will resolve customer issues, provide technical guidance, and document solutions, striving to maintain high client satisfaction.</p>