<p><b>What role you will play in team:</b> You'll provide technical support to our clients, resolving their issues efficiently.</p><p><b>What you will do:</b> You'll troubleshoot technical problems and provide solutions to clients.</p><p><b>Key responsibility:</b><ul><li>Provide first-level technical support to clients via phone and email.</li><li>Troubleshoot and resolve technical issues.</li><li>Document all support interactions.</li><li>Maintain knowledge base articles and FAQs.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Escalate unresolved issues to the appropriate team members.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in IT or related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Experience with help desk software and ticketing systems.</li><li>Knowledge of computer hardware and software.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>A dynamic and supportive work environment.</li><li>Professional development opportunities.</li><li>Health Insurance.</li></ul></p><p><b>A Day in the Life:</b> You'll start by reviewing tickets, then provide technical support to clients, troubleshoot problems, and close tickets. You'll end the day by updating knowledge base articles.</p>