<p><strong>What role you will play in team:</strong> Provide technical support to employees, resolving IT issues and ensuring smooth operation of systems.  Work collaboratively with other IT professionals to maintain a high level of service.</p><p><strong>What you will do:</strong> Troubleshoot hardware and software problems, provide remote support, maintain IT infrastructure, and contribute to knowledge base articles. You will ensure smooth functioning of IT systems to maximize user productivity.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support</li><li>Troubleshoot hardware and software issues</li><li>Maintain IT infrastructure</li><li>Resolve user issues remotely and in-person</li><li>Document solutions and create knowledge base articles</li><li>Maintain up-to-date knowledge of IT systems and software</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field</li><li>Experience in IT support or help desk environment</li><li>Strong troubleshooting skills</li><li>Proficiency in common operating systems and software</li><li>Excellent communication and problem-solving skills</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for career growth and development</li><li>Comprehensive training programs</li><li>Health insurance</li><li>Work-life balance</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves responding to support tickets, troubleshooting issues, and providing solutions to employees.  You'll work independently and collaboratively to ensure high IT system performance.</p>