<p><strong>What role you will play in team:</strong>  You will provide technical support to clients, resolving their issues efficiently and effectively. You will be the primary point of contact for client inquiries and will contribute to a positive client experience.</p><p><strong>What you will do:</strong>  You'll diagnose and resolve technical problems, escalating issues as needed and documenting all support activities. You will contribute to the development of knowledge base articles and training materials.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Diagnose and resolve technical issues.</li><li>Escalate complex issues to senior support staff.</li><li>Document support activities in a ticketing system.</li><li>Contribute to the development of knowledge base articles and training materials.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a technical field or equivalent experience.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with troubleshooting technical issues.</li><li>Knowledge of IT support best practices.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in relevant software and tools.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li><li>Professional development opportunities.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves resolving client issues, collaborating with colleagues, and updating documentation.  You will prioritize tasks to ensure efficient resolution of client problems and contribute to a smooth operation of the support team.</p>