<p><strong>What role you will play in team:</strong> You'll provide essential technical support to our clients, ensuring their systems run smoothly.</p><p><strong>What you will do:</strong> Troubleshoot technical issues, provide solutions, and document your work efficiently. </p><p><strong>Key responsibility:</strong><ul><li>Providing first-line technical support to clients via phone and email.</li><li>Troubleshooting and resolving technical issues.</li><li>Documenting solutions and creating knowledge base articles.</li><li>Escalating complex issues to senior support staff.</li><li>Maintaining high levels of customer satisfaction.</li><li>Meeting individual and team targets.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>1+ years of experience in technical support.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent written and verbal communication skills.</li><li>Experience with ticketing systems.</li><li>Strong understanding of IT infrastructure.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> Your day is filled with resolving technical issues, helping clients, and collaborating with colleagues to improve support efficiency.</p>