<p><b>What role you will play in team:</b> Provide technical support to our users and resolve technical issues.</p><p><b>What you will do:</b> Troubleshoot and resolve technical problems to ensure user satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to users via phone, email, and chat.</li><li>Troubleshoot and resolve technical problems.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain accurate records of user interactions.</li><li>Escalate complex issues to senior engineers.</li><li>Contribute to knowledge base articles.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with IT support software/systems</li><li>Knowledge of networking concepts.</li><li>Ability to work independently and as part of a team.</li><li>Customer-centric approach.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Health insurance</li><li>Paid time off</li><li>Employee discounts</li><li>Opportunities for professional development</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving user technical issues, documenting solutions, updating knowledge base articles and collaborating with team members.</p>