<p><b>What role you will play in team:</b> Provide technical support to Apple users, troubleshooting issues and resolving problems. </p><p><b>What you will do:</b> Troubleshoot technical problems, provide solutions, and escalate complex issues to senior engineers. </p><p><b>Key responsibility:</b><ul><li>Provide technical support to Apple users via phone, email, and chat</li><li>Troubleshoot hardware and software issues</li><li>Resolve technical problems and provide solutions</li><li>Escalate complex issues to senior engineers</li><li>Maintain accurate records of customer interactions</li><li>Adhere to Apple's support guidelines and standards</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Excellent communication and interpersonal skills</li><li>Experience in providing technical support</li><li>Strong problem-solving and analytical skills</li><li>Proficiency in using Apple products and software</li><li>Strong knowledge of macOS and iOS operating systems</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career advancement</li><li>A collaborative and innovative work environment</li><li>Employee Stock Purchase Plan</li></ul></p><p><b>A Day in the Life:</b>  A day may involve troubleshooting issues, providing solutions, communicating with users, escalating problems when needed, and keeping detailed records of your interactions.</p>