<p><b>What role you will play in team:</b> You'll be a crucial part of our technical support team, resolving client issues and ensuring smooth operations.</p><p><b>What you will do:</b> You'll provide technical assistance, troubleshoot problems, and implement solutions to maintain a high level of customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to software and hardware.</li><li>Document support requests and solutions in the ticketing system.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain knowledge base articles and documentation.</li><li>Collaborate with other teams to resolve client issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Strong understanding of IT infrastructure and support processes.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems and remote support tools.</li><li>Ability to work independently and as part of a team.</li><li>Passion for providing excellent customer service.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>Supportive team environment.</li><li>Health insurance, paid time off, and other employee benefits.</li><li>Opportunities for technical skill advancement.</li></ul></p><p><b>A Day in the Life:</b>  You'll be diagnosing and resolving technical issues, interacting with clients, documenting solutions, and working collaboratively with the team to meet client needs.</p>