<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving issues, providing solutions, and ensuring a high level of customer satisfaction.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide remote assistance, document solutions, and contribute to the improvement of our support processes.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues remotely.</li><li>Document solutions and knowledge base articles.</li><li>Maintain a high level of customer satisfaction.</li><li>Collaborate with other support engineers to resolve complex issues.</li><li>Escalate unresolved issues to higher-level support personnel.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>1-2 years of experience in a technical support role.</li><li>Excellent communication and problem-solving skills.</li><li>Strong technical knowledge of computer systems and networks.</li><li>Experience with ticketing systems and CRM software.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Collaborative and supportive work environment.</li><li>Comprehensive health insurance and other benefits.</li><li>Paid time off and other employee perks.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve resolving client issues through remote troubleshooting, providing technical guidance, and documenting solutions.  You'll collaborate with colleagues and contribute to ongoing improvements in our support processes.</p>