<p><b>What role you will play in team:</b> You'll be providing first-line technical support to our clients, resolving their issues and ensuring their satisfaction. </p><p><b>What you will do:</b> You will answer incoming calls, emails, and chat requests, troubleshoot technical problems, and provide solutions. </p><p><b>Key responsibility:</b><ul><li>Responding to customer inquiries via phone, email, and chat</li><li>Troubleshooting technical problems and providing solutions</li><li>Documenting troubleshooting steps and solutions</li><li>Escalating complex issues to senior support staff</li><li>Maintaining accurate records of customer interactions</li><li>Meeting customer satisfaction targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in any discipline</li><li>Excellent communication and interpersonal skills</li><li>Experience in providing technical support</li><li>Strong problem-solving and analytical skills</li><li>Proficiency in using various software applications</li><li>Ability to work under pressure and meet deadlines</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary</li><li>Health insurance</li><li>Paid time off</li><li>Opportunities for professional growth</li></ul></p><p><b>A Day in the Life:</b> Your day will involve responding to customer inquiries, troubleshooting technical issues, and collaborating with colleagues to resolve complex problems. You'll need excellent communication and problem-solving skills to succeed.</p>