<p><b>What role you will play in team:</b> You will be providing technical support to clients, resolving issues via phone, email, and chat.</p><p><b>What you will do:</b> You will diagnose and resolve technical problems, escalate complex issues, maintain knowledge base.</p><p><b>Key responsibility:</b><ul><li>Providing first-level technical support to clients.</li><li>Diagnosing and resolving technical issues via phone, email, and chat.</li><li>Escalating complex issues to senior support staff.</li><li>Maintaining the knowledge base and troubleshooting documentation.</li><li>Meeting customer satisfaction targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Experience with technical support tools and software.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li><li>Work-life balance.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve resolving client issues via phone, email, and chat, documenting resolutions, updating knowledge base articles, and collaborating with other team members.</p>