<p><strong>What role you will play in team:</strong> Provide technical support to internal users, resolving issues and ensuring smooth operations.  Work as part of a collaborative team to deliver exceptional support.</p><p><strong>What you will do:</strong> Troubleshoot hardware and software problems, provide remote and on-site support, and maintain IT equipment.  Ensure quick resolution of user issues.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-line technical support to internal users</li><li>Troubleshoot and resolve hardware and software issues</li><li>Maintain IT equipment and peripherals</li><li>Provide remote support via phone and email</li><li>Document solutions and escalate complex issues</li><li>Maintain a high level of customer satisfaction</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Diploma or Bachelor's degree in computer science or related field</li><li>Experience in technical support or help desk environment</li><li>Strong troubleshooting skills</li><li>Excellent communication and interpersonal skills</li><li>Proficient in common operating systems and software</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for professional development</li><li>Positive and collaborative team environment</li><li>Health insurance</li><li>Employee assistance programs</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve handling various support requests, troubleshooting technical problems, and providing solutions to users.  You'll work effectively with other team members to ensure timely resolution of all issues.</p>