<p><b>What role you will play in team:</b> Provide technical support to users, troubleshoot issues and maintain systems.</p><p><b>What you will do:</b> Resolve technical problems, document solutions, and ensure system stability.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to users via phone, email and chat</li><li>Troubleshoot technical issues and provide solutions</li><li>Document solutions and knowledge base articles</li><li>Monitor system performance and stability</li><li>Collaborate with other teams to resolve complex issues</li><li>Maintain accurate records of support activities</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>2-4 years experience in technical support</li><li>Experience with IT ticketing systems</li><li>Strong problem solving and analytical skills</li><li>Excellent communication and interpersonal skills</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development and growth</li><li>Dynamic and collaborative work environment</li></ul></p><p><b>A Day in the Life:</b> Diagnosing and solving technical problems, providing users with solutions, and constantly learning about new technologies. A fast paced and rewarding role</p>