<p><strong>What role you will play in team:</strong> You will be a key member of the support team, providing technical support to internal and external clients. You'll work closely with colleagues to resolve issues and maintain high levels of service.</p><p><strong>What you will do:</strong> You will troubleshoot and resolve technical issues, provide technical guidance, and document resolutions for future reference.  You will also contribute to knowledge base development and improvement of our processes.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to internal and external clients.</li><li>Troubleshoot and resolve technical issues.</li><li>Document resolutions and create knowledge base articles.</li><li>Collaborate with colleagues to resolve complex issues.</li><li>Maintain a high level of customer satisfaction.</li><li>Contribute to process improvements.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in IT support or a related field.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Familiarity with ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance.</li><li>Paid time off and holidays.</li><li>A supportive and collaborative work environment.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves resolving support tickets, collaborating with team members, updating knowledge base articles, and improving internal processes. You will work towards efficiently resolving client issues and provide excellent customer service.</p>