<p><b>What role you will play in team:</b>  Provide technical assistance to users, resolving IT issues and ensuring smooth operations.</p><p><b>What you will do:</b> You'll troubleshoot problems, provide solutions, and maintain IT systems.</p><p><b>Key responsibility:</b><ul><li>Provide first-level technical support to end-users.</li><li>Troubleshoot hardware and software problems.</li><li>Resolve IT incidents and requests.</li><li>Maintain IT systems and equipment.</li><li>Document support interactions and resolutions.</li><li>Collaborate with other IT teams to resolve complex issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Minimum 1 year of experience in IT support.</li><li>Strong knowledge of hardware and software troubleshooting.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A collaborative work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> You’ll start by checking tickets, then provide support to users, troubleshoot problems, resolve issues, and document your actions.</p>