<p><b>What role you will play in team:</b> You will be a crucial part of our customer support team, providing exceptional service and resolving technical issues for our clients.</p><p><b>What you will do:</b> You will handle customer inquiries, troubleshoot technical problems, and provide solutions in a timely and efficient manner.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to clients.</li><li>Troubleshoot and resolve technical issues via phone, email, and chat.</li><li>Document solutions and knowledge base articles.</li><li>Maintain a high level of customer satisfaction.</li><li>Collaborate with other support teams to resolve complex issues.</li><li>Escalate unresolved issues to higher-level support personnel.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field (preferred).</li><li>0-1 years of experience in a customer support role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in troubleshooting technical issues.</li><li>Familiarity with CRM and ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development programs.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Paid Time Off.</li><li>Health Insurance.</li></ul></p><p><b>A Day in the Life:</b> Your day involves resolving customer queries via phone and email, diagnosing technical problems, and providing clear and concise solutions. You also document solutions and collaborate with colleagues to resolve complex issues.</p>