<p><b>What role you will play in team:</b> Provide excellent technical support to our clients.</p><p><b>What you will do:</b> Diagnose and resolve technical issues to ensure client satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide remote technical support to clients via phone and email.</li><li>Diagnose and troubleshoot technical problems.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain accurate records of client interactions.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to knowledge base articles.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with IT support software/systems</li><li>Knowledge of networking concepts.</li><li>Ability to work independently and as part of a team.</li><li>Customer-centric approach.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive compensation and benefits package</li><li>Professional development opportunities</li><li>Health insurance</li><li>Paid time off</li><li>Flexible work arrangements</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving client technical issues via phone and email, documenting solutions, updating knowledge base articles, and collaborating with team members.</p>