<p><strong>What role you will play in team:</strong> Provide exceptional customer service to bank clients, resolving their queries and concerns.</p><p><strong>What you will do:</strong> Handle inbound calls and emails, resolve issues, and maintain customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound customer inquiries via phone and email.</li><li>Resolve customer issues and complaints effectively.</li><li>Provide accurate and timely information to customers.</li><li>Maintain accurate records of customer interactions.</li><li>Identify and escalate complex issues to appropriate departments.</li><li>Contribute to maintaining high customer satisfaction levels.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency in customer relationship management (CRM) software.</li><li>Ability to work effectively in a fast-paced environment.</li><li>Knowledge of banking products and services is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development opportunities.</li><li>Health insurance.</li><li>Paid time off.</li><li>Performance-based incentives.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day includes handling customer calls, resolving issues, and ensuring client satisfaction through efficient communication and problem-solving.</p>