<p><strong>What role you will play in team:</strong> You will be the first point of contact for customers seeking information or assistance related to their loans. Your role is essential in maintaining customer satisfaction.</p><p><strong>What you will do:</strong> You'll handle incoming calls and emails, resolve customer inquiries, and provide information about loan products and services. You will ensure efficient and professional customer service.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound customer calls and emails professionally and efficiently.</li><li>Resolve customer inquiries related to loan accounts.</li><li>Provide accurate information about loan products and services.</li><li>Process customer requests and transactions.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to the appropriate team members.</li><li>Adhere to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in basic computer skills.</li><li>Prior experience in customer service is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Supportive and collaborative work environment.</li><li>Medical insurance and other employee benefits.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will involve answering customer calls, resolving inquiries, and ensuring that all customer issues are handled efficiently and professionally.</p>