<p><b>What role you will play in team:</b> You'll be the first point of contact for our customers, providing excellent service and resolving their queries.</p><p><b>What you will do:</b> You will handle inbound calls, emails, and chats, assisting customers with their banking needs.</p><p><b>Key responsibility:</b><ul><li>Handling inbound customer calls, emails, and chats.</li><li>Providing accurate and efficient assistance to customers.</li><li>Resolving customer issues and complaints.</li><li>Maintaining detailed records of customer interactions.</li><li>Escalating complex issues to the appropriate team members.</li><li>Adhering to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in MS Office Suite.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Comprehensive training program.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling a variety of customer inquiries, providing support, resolving problems, and documenting interactions, ensuring excellent customer satisfaction.</p>