<p><b>What role you will play in team:</b> You'll be the voice of Akshaya Pvt Ltd, providing exceptional customer service and support to our policyholders. Your role is crucial in maintaining positive customer relationships.</p><p><b>What you will do:</b> Respond to customer inquiries, resolve issues, and provide information about our products and services.  You'll work efficiently and effectively to maintain a high level of customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Answer customer inquiries via phone, email, and chat.</li><li>Resolve customer issues and complaints.</li><li>Provide information about our products and services.</li><li>Process policy changes and updates.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to supervisors.</li><li>Contribute to a positive and helpful customer experience.</li><li>Maintain a professional and courteous manner at all times.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance products (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Paid time off and holidays.</li><li>Opportunities for professional development and advancement.</li><li>Supportive and collaborative work environment.</li><li>Comprehensive training program.</li></ul></p><p><b>A Day in the Life:</b> You will spend your day answering customer calls, emails, and chats.  This involves troubleshooting problems, providing information, and ensuring a smooth experience for each customer.</p>