<p><strong>What role you will play in team:</strong>You will be the primary point of contact for our customers, providing support and resolving their queries.</p><p><strong>What you will do:</strong> Handle incoming calls and emails, address customer inquiries, provide information on policies, and resolve complaints effectively.</p><p><strong>Key responsibility:</strong><ul><li>Answering customer inquiries regarding policies, claims, and other related matters.</li><li>Resolving customer complaints and issues in a timely and efficient manner.</li><li>Maintaining accurate records of customer interactions.</li><li>Providing excellent customer service and support.</li><li>Collaborating with other departments to resolve complex issues.</li><li>Adhering to company policies and procedures.</li><li>Maintaining a positive and helpful attitude towards customers.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Experience in a customer service role is preferred.</li><li>Proficiency in Microsoft Office Suite.</li><li>Knowledge of insurance industry preferred.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Paid time off and holidays.</li><li>Health insurance and retirement plan.</li><li>Opportunities for professional development.</li><li>Stable and secure employment.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves answering customer queries, resolving complaints, updating records and providing excellent customer service.</p>