<p><b>What role you will play in team:</b> Provide technical support to employees, ensuring smooth IT operations. You will be part of a team dedicated to resolving IT issues quickly and efficiently.</p><p><b>What you will do:</b> Troubleshoot hardware and software problems, install and configure IT equipment, and provide training to users.  You will work closely with other IT professionals to maintain a stable IT infrastructure.</p><p><b>Key responsibility:</b><ul><li>Provide first-line technical support to end-users.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Install, configure, and maintain IT equipment.</li><li>Document IT processes and procedures.</li><li>Provide training to users on IT systems and software.</li><li>Maintain inventory of IT assets.</li><li>Resolve escalated IT support tickets.</li><li>Work with vendors to resolve hardware and software issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Experience with Windows operating systems and Microsoft Office Suite.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Understanding of IT infrastructure and networking concepts.</li><li>Experience with ticketing systems (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Collaborative and supportive work environment.</li><li>On-site training and development programs.</li><li>Casual work environment.</li></ul></p><p><b>A Day in the Life:</b> Your day involves addressing a variety of technical issues, responding to user requests, collaborating with the team on larger projects and maintaining internal systems.</p>