<p><strong>What role you will play in team:</strong>Provide exceptional customer service to life insurance policyholders.</p><p><strong>What you will do:</strong>Handle inquiries, resolve issues, and ensure customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound and outbound customer calls.</li><li>Provide accurate and timely information to policyholders.</li><li>Resolve customer issues efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Meet daily/weekly performance targets.</li><li>Build and maintain strong customer relationships.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Proficiency in CRM software.</li><li>Ability to work independently and as part of a team.</li><li>Excellent listening and active listening skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for advancement.</li><li>Supportive team environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong>A typical day involves taking customer calls, resolving their issues, updating information in our systems, and aiming for customer satisfaction through excellent communication.</p>