<p><b>What role you will play in team:</b> You'll be the primary point of contact for our clients, providing exceptional customer service and resolving queries. </p><p><b>What you will do:</b> Your daily duties include answering calls, emails, and chats, troubleshooting issues, and resolving complaints. </p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, and chat.</li><li>Troubleshooting issues and resolving complaints.</li><li>Providing information on life insurance products and services.</li><li>Maintaining accurate customer records.</li><li>Escalating complex issues to appropriate personnel.</li><li>Meeting or exceeding customer satisfaction targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Knowledge of life insurance products is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Training and development opportunities.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves answering calls, resolving queries, providing information, maintaining records, and collaborating with colleagues.</p>