<p><b>What role you will play in team:</b> You'll provide technical support to our clients, ensuring their satisfaction and resolving any issues they encounter.</p><p><b>What you will do:</b> You will diagnose and resolve technical problems, guide users through troubleshooting steps, and provide excellent customer service.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients via phone, email, and chat</li><li>Diagnosing and resolving technical issues</li><li>Documenting troubleshooting steps</li><li>Maintaining client satisfaction</li><li>Escalating complex issues to senior staff</li><li>Contributing to knowledge base articles</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities</li><li>Experience in technical support</li><li>Knowledge of various operating systems and software applications</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits</li><li>Professional development opportunities</li><li>Health insurance</li><li>Paid time off</li><li>Positive work environment</li></ul></p><p><b>A Day in the Life:</b>  You'll spend your day assisting clients with their technical challenges, providing solutions, and ensuring their positive experience with our services.</p>