<p><strong>What role you will play in team:</strong> You will be part of a team providing technical support to our clients, ensuring their satisfaction.</p><p><strong>What you will do:</strong> You will resolve client queries, troubleshoot issues, and provide guidance on our services.</p><p><strong>Key responsibility:</strong><ul><li>Responding to client inquiries via phone, email, and chat</li><li>Troubleshooting technical issues and providing solutions</li><li>Documenting client interactions and resolving issues</li><li>Maintaining knowledge base articles and documentation</li><li>Escalating complex issues to senior support staff</li><li>Meeting client satisfaction targets</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field</li><li>Excellent communication and problem-solving skills</li><li>Proficiency in using help desk software</li><li>Experience with CRM software (Preferred)</li><li>Ability to work under pressure and handle multiple tasks simultaneously</li><li>Strong customer service orientation</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Growth opportunities</li><li>Friendly work environment</li><li>Health insurance</li><li>Paid holidays</li></ul></p><p><strong>A Day in the Life:</strong>  A day involves resolving client queries through various channels, escalating complex issues, documenting interactions, and continuously improving the support process.</p>