<p><strong>What role you will play in team:</strong> Provide technical support to our clients and resolve their technical issues efficiently and effectively.</p><p><strong>What you will do:</strong> Diagnose and resolve hardware and software problems, provide remote support, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to clients</li><li>Diagnose and resolve hardware and software problems</li><li>Provide remote support via phone, email, and chat</li><li>Document solutions and troubleshooting steps</li><li>Maintain a high level of customer satisfaction</li><li>Collaborate with other team members to resolve complex issues</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in engineering or related field</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and interpersonal skills</li><li>Experience with troubleshooting technical issues</li><li>Familiarity with IT support tools and techniques</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Collaborative and supportive work environment</li><li>Work-life balance</li></ul></p><p><strong>A Day in the Life:</strong> A day involves resolving customer queries, troubleshooting technical problems, collaborating with colleagues and documenting solutions for future reference, aiming for high customer satisfaction.</p>