<p><b>What role you will play in team:</b> You will provide technical support to our customers and internal teams.</p><p><b>What you will do:</b> You will troubleshoot technical issues and provide solutions to ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Resolve technical issues through phone, email, and chat support.</li><li>Provide accurate and timely responses to customer inquiries.</li><li>Document and track customer issues and resolutions.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Maintain up-to-date knowledge of company products and services.</li><li>Contribute to the development of knowledge base articles and training materials.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Excellent communication and problem-solving skills.</li><li>Strong customer service orientation.</li><li>Proficiency in troubleshooting technical issues.</li><li>Familiarity with CRM and ticketing systems.</li><li>Experience in a technical support role is preferred.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Positive and supportive work environment.</li><li>Health insurance and other employee benefits.</li></ul></p><p><b>A Day in the Life:</b> Your day will be filled with resolving customer issues, providing technical support, and collaborating with other teams. You'll be using your technical expertise and communication skills to ensure customer satisfaction.</p>