<p><strong>What role you will play in team:</strong> You will be part of a team providing technical support to clients, resolving their queries and ensuring their satisfaction.</p><p><strong>What you will do:</strong> You will handle incoming support requests, troubleshoot technical issues, provide solutions, and document resolutions.</p><p><strong>Key responsibility:</strong><ul><li>Respond to client inquiries via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Provide technical support and guidance to clients.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain accurate records of support interactions.</li><li>Contribute to knowledge base articles and documentation.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Experience with technical support (preferred).</li><li>Proficiency in using support ticketing systems.</li><li>Understanding of IT infrastructure (preferred).</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A supportive and collaborative team environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves handling support requests, troubleshooting technical issues, providing solutions, and documenting your work. You will be collaborating with colleagues to solve complex problems.</p>