<p><b>What role you will play in team:</b> You'll provide exceptional technical support to our clients, resolving their issues promptly and efficiently. You'll be a critical part of ensuring customer satisfaction.</p><p><b>What you will do:</b> You will diagnose and resolve technical issues, document solutions, and escalate complex problems to senior support staff. You will strive to provide first-call resolution whenever possible.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients via phone, email, and chat</li><li>Diagnosing and resolving technical issues</li><li>Documenting solutions and knowledge base articles</li><li>Escalating complex issues to senior support staff</li><li>Maintaining a high level of customer satisfaction</li><li>Meeting individual and team performance targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field or equivalent experience</li><li>Excellent communication and problem-solving skills</li><li>Technical aptitude and experience with troubleshooting</li><li>Strong customer service skills</li><li>Proficiency in relevant software and tools</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Comprehensive health insurance</li><li>Paid time off</li><li>Professional development opportunities</li><li>Competitive salary</li><li>Performance-based bonuses</li></ul></p><p><b>A Day in the Life:</b> A typical day includes resolving client issues, collaborating with colleagues, and working on improving the support process. The focus is providing timely and effective support.</p>