<p><strong>What role you will play in team:</strong> Provide technical support to internal teams and external clients, resolving issues and improving overall user experience.</p><p><strong>What you will do:</strong> Diagnose and resolve technical issues, create documentation, and collaborate with other teams to ensure smooth operations.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to internal teams and external clients via phone, email, and chat.</li><li>Diagnose and resolve technical issues related to software and hardware.</li><li>Create and maintain technical documentation, including knowledge base articles and troubleshooting guides.</li><li>Collaborate with other teams to identify and resolve complex issues.</li><li>Monitor system performance and identify potential problems.</li><li>Participate in on-call rotations to provide 24/7 support (if required).</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>0-1 year of experience in technical support or a similar role.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in using help desk software.</li><li>Familiarity with IT infrastructure and networking concepts.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A collaborative and supportive work environment.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves resolving client queries, diagnosing technical issues, creating documentation, collaborating with other teams, and ensuring smooth operations.</p>