<p><b>What role you will play in team:</b> You will be a crucial part of our technical support team, resolving complex issues and providing excellent service to our clients.</p><p><b>What you will do:</b> Diagnose and resolve technical problems, provide training and guidance to clients, and escalate issues as needed.  You'll work collaboratively to find solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat</li><li>Diagnose and resolve technical issues</li><li>Create and maintain knowledge base articles</li><li>Develop training materials and conduct client training sessions</li><li>Maintain high client satisfaction ratings</li><li>Collaborate with other teams to resolve complex issues</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>Excellent problem-solving and communication skills</li><li>Experience with troubleshooting and resolving technical issues</li><li>Knowledge of networking and system administration</li><li>Experience with ticketing systems</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development and growth</li><li>Positive and supportive work environment</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b> A typical day involves troubleshooting technical issues, collaborating with team members, and providing support to clients.</p>