<p><b>What role you will play in team:</b> You will be a vital part of our support team, providing technical assistance to our clients and ensuring their satisfaction. You will collaborate with other engineers to resolve complex issues.</p><p><b>What you will do:</b> Respond to technical issues via phone, email, and chat. Diagnose and resolve hardware and software problems.  Document solutions and contribute to our knowledge base.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients via multiple channels.</li><li>Diagnosing and resolving hardware and software problems.</li><li>Documenting solutions and updating knowledge base articles.</li><li>Escalating complex issues to senior engineers.</li><li>Maintaining accurate records of support interactions.</li><li>Meeting customer satisfaction targets.</li><li>Participating in on-call support rotations.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Strong technical skills and problem-solving abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with troubleshooting common IT issues.</li><li>Knowledge of networking and operating systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and training.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> You will be actively involved in troubleshooting issues, providing technical guidance, and collaborating with the team to solve challenging problems.  Documentation and knowledge sharing are integral parts of your daily routine.</p>