<p><strong>What role you will play in team:</strong> Provide technical support to end-users, resolving issues and ensuring smooth operation of IT systems.</p><p><strong>What you will do:</strong> Troubleshoot hardware and software problems, provide remote support, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to end-users</li><li>Troubleshoot and resolve hardware and software problems</li><li>Provide remote support via phone, email, and chat</li><li>Document solutions and troubleshooting steps</li><li>Maintain a high level of customer satisfaction</li><li>Collaborate with other team members to resolve complex issues</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field</li><li>Strong problem-solving and analytical skills</li><li>Excellent communication and interpersonal skills</li><li>Experience with troubleshooting technical issues</li><li>Familiarity with IT support tools and techniques</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Collaborative and supportive work environment</li><li>Training and upskilling opportunities</li></ul></p><p><strong>A Day in the Life:</strong> A day involves resolving various customer queries, troubleshooting issues remotely and in person, working with colleagues and ensuring smooth IT operations and high customer satisfaction.</p>