<p><b>What role you will play in team:</b> You will be providing technical support to our clients and internal teams. </p><p><b>What you will do:</b> You will troubleshoot technical issues, provide solutions, and ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Resolve technical issues via phone, email, and remote access.</li><li>Document and track customer issues and resolutions.</li><li>Maintain up-to-date knowledge of company products and services.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Proactively identify and address potential issues.</li><li>Contribute to the improvement of support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent written and verbal communication skills.</li><li>Experience in a technical support role is an advantage.</li><li>Familiarity with ITIL framework preferred.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Comprehensive health insurance.</li><li>Paid time off and other employee benefits.</li></ul></p><p><b>A Day in the Life:</b> Your day will be spent resolving client issues, collaborating with your team, and constantly learning to stay up-to-date on technology and best practices.</p>