<p><b>What role you will play in team:</b> You will provide technical support and assistance to resolve issues with our banking systems. You'll work collaboratively with colleagues to ensure high quality service.</p><p><b>What you will do:</b> You will analyze and resolve technical problems, document solutions, and provide excellent customer service to internal and external customers.</p><p><b>Key responsibility:</b><ul><li>Providing technical support and troubleshooting banking systems</li><li>Analyzing and resolving technical problems</li><li>Documenting solutions and creating knowledge base articles</li><li>Providing excellent customer service</li><li>Collaborating with other team members to resolve complex issues</li><li>Meeting performance targets and service level agreements</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field</li><li>2-4 years of experience in IT support</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Knowledge of banking systems (preferred)</li><li>Proficiency in relevant software and tools</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>A stable and reputable employer</li><li>Health insurance and retirement plan</li><li>Work-life balance initiatives</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving technical issues, collaborating with colleagues, documenting solutions, and providing exceptional customer support.</p>