<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving their issues promptly and efficiently. You will work as part of a team to ensure high levels of customer satisfaction.</p><p><b>What you will do:</b> Troubleshoot technical problems via phone and email. Document solutions and update knowledge base articles. Provide training and support to clients.</p><p><b>Key responsibility:</b><ul><li>Providing first-level technical support to clients via phone, email, and chat.</li><li>Troubleshooting and resolving technical issues.</li><li>Documenting solutions and updating knowledge base articles.</li><li>Escalating complex issues to senior support staff.</li><li>Providing training and support to clients on software and hardware.</li><li>Maintaining accurate records of support interactions.</li><li>Meeting customer satisfaction targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with technical support software and tools.</li><li>Knowledge of networking and operating systems.</li><li>Ability to work independently and as part of a team.</li><li>Strong attention to detail and accuracy.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development programs.</li><li>Positive and supportive work environment.</li><li>Health insurance and other employee benefits.</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves answering client inquiries, diagnosing technical problems, providing solutions, and documenting your work for future reference.  You will be collaborating with the team to resolve complex issues and contribute to improving our support processes.</p>