<p><b>What role you will play in team:</b>  You'll support our clients by providing exceptional service and building strong relationships.</p><p><b>What you will do:</b> Manage client inquiries, resolve issues, and provide assistance related to policy administration and related questions.</p><p><b>Key responsibility:</b><ul><li>Responding to client inquiries via phone, email, or chat.</li><li>Resolving client issues and complaints efficiently and effectively.</li><li>Providing information on policy benefits, administration, and processes.</li><li>Maintaining accurate records of client interactions.</li><li>Escalating complex issues to supervisors as needed.</li><li>Adhering to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent; Bachelor's degree preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Proficiency in MS Office Suite.</li><li>Ability to work independently and as part of a team.</li><li>Detail-oriented and organized.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Supportive and collaborative team environment.</li><li>Health insurance and paid time off.</li><li>Employee recognition and rewards programs.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves addressing client inquiries through various communication channels and resolving issues effectively to ensure client satisfaction.</p>