<p><b>What role you will play in team:</b> You'll provide excellent customer service to our life insurance policyholders, addressing their inquiries and resolving their issues.</p><p><b>What you will do:</b> Respond to customer inquiries via phone, email, or chat. You’ll resolve issues efficiently and ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, or chat.</li><li>Resolving customer issues in a timely and efficient manner.</li><li>Providing accurate and helpful information.</li><li>Maintaining a positive and professional attitude.</li><li>Following established procedures and protocols.</li><li>Escalating complex issues to appropriate personnel.</li><li>Maintaining accurate records of customer interactions.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in MS Office Suite.</li><li>Experience in customer service (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Training and development opportunities.</li><li>Positive and supportive work environment.</li><li>Opportunities for career advancement.</li><li>Health Insurance</li></ul></p><p><b>A Day in the Life:</b> Your day involves handling customer inquiries, resolving issues, providing information, and maintaining accurate records. You’ll ensure each interaction is professional and helpful.</p>