<p><strong>What role you will play in team:</strong> Provide excellent customer service to insurance policyholders, addressing queries and resolving issues effectively.</p><p><strong>What you will do:</strong>  You will handle inbound calls, emails, and chats, providing support and information to customers.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound customer inquiries via phone, email, and chat.</li><li>Provide accurate and timely information regarding insurance policies.</li><li>Resolve customer complaints and issues.</li><li>Maintain accurate records of customer interactions.</li><li>Meet performance metrics for call handling and customer satisfaction.</li><li>Work collaboratively with team members.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in using computers and relevant software.</li><li>Knowledge of the insurance industry is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for advancement.</li><li>Training and development programs.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves answering customer questions about their insurance policies, processing requests, and resolving issues.</p>