<p><b>What role you will play in team:</b> You will be the first point of contact for our clients, providing technical support and resolving issues efficiently.</p><p><b>What you will do:</b> You will troubleshoot technical problems, answer client queries, and contribute to improving our support services.</p><p><b>Key responsibility:</b><ul><li>Provide first-level technical support to clients via phone and email.</li><li>Troubleshoot and resolve technical issues efficiently.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain accurate records of client interactions.</li><li>Contribute to improving our support processes and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with technical support (preferred).</li><li>Knowledge of IT infrastructure and software.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>A supportive and collaborative work environment.</li><li>Comprehensive health insurance.</li><li>Professional development opportunities.</li></ul></p><p><b>A Day in the Life:</b> A day involves providing technical support to clients, troubleshooting issues, documenting solutions, maintaining records, and collaborating with other support staff to enhance service quality.</p>