<p><strong>What role you will play in team:</strong> Provide technical support to end users, resolving hardware and software issues.</p><p><strong>What you will do:</strong> You will diagnose and resolve technical issues, provide training and documentation for users.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to end users.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain up-to-date knowledge of company systems and software.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Create and maintain knowledge base articles.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Diploma or certificate in IT or related field.</li><li>Minimum 0-1 year experience in a technical support role.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with help desk ticketing systems.</li><li>Familiarity with Windows and macOS operating systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Medical and health benefits.</li><li>Paid time off.</li><li>Performance-based incentives.</li></ul></p><p><strong>A Day in the Life:</strong> You'll start by reviewing support tickets, troubleshoot issues and provide technical assistance to employees.</p>