<p><b>What role you will play in team:</b> Provide first-line technical support to end-users.</p><p><b>What you will do:</b> Troubleshoot issues, provide solutions, and escalate complex problems.</p><p><b>Key responsibility:</b><ul><li>Provide first-line technical support to end-users</li><li>Troubleshoot technical issues</li><li>Provide solutions and guidance</li><li>Escalate complex problems to senior support staff</li><li>Maintain accurate records of support tickets</li><li>Maintain high customer satisfaction</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in IT or related field</li><li>Good understanding of computer hardware and software</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Customer service oriented</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits</li><li>Opportunities for professional development</li><li>A supportive and collaborative work environment</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to support requests, troubleshooting issues, providing solutions, and escalating complex problems. You’ll be the first point of contact for end-users needing technical assistance.</p>