<p><strong>What role you will play in team:</strong> Provide technical support to clients and resolve their issues effectively.</p><p><strong>What you will do:</strong> Address technical issues, provide training and documentation for our clients.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to clients.</li><li>Troubleshoot and resolve technical issues via phone, email, and chat.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain up-to-date knowledge of company products and services.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Create and maintain knowledge base articles.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a technical field or equivalent experience.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with help desk ticketing systems.</li><li>Familiarity with IT support tools and procedures.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits package.</li><li>Professional development opportunities.</li><li>Health insurance coverage.</li><li>Paid time off and holidays.</li><li>Opportunities for career advancement.</li></ul></p><p><strong>A Day in the Life:</strong> You'll receive and respond to support tickets, troubleshoot issues and collaborate with colleagues to solve complex problems.</p>