<p><strong>What role you will play in team:</strong>  You will be the first point of contact for our clients, providing technical support and resolving their issues.</p><p><strong>What you will do:</strong> Diagnose and resolve technical problems, guiding users through troubleshooting steps.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to clients.</li><li>Diagnose and resolve technical issues remotely.</li><li>Maintain accurate records of support tickets and resolutions.</li><li>Escalate complex issues to senior support engineers.</li><li>Provide training and documentation to users.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in providing technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of various operating systems and software.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Health insurance, paid time off, and other employee benefits.</li><li>Supportive and collaborative work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve resolving technical issues, providing guidance to users, and maintaining a high level of customer satisfaction.</p>