<p><b>What role you will play in team:</b> You will be part of a team providing technical support to clients.</p><p><b>What you will do:</b> You will resolve technical issues, provide guidance, and maintain client satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain client satisfaction through timely and effective support.</li><li>Escalate complex issues to senior engineers.</li><li>Contribute to knowledge base articles and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience providing technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Familiarity with ITIL framework (preferred).</li><li>Experience with ticketing systems (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>International exposure and collaboration.</li><li>Health insurance and paid time off.</li></ul></p><p><b>A Day in the Life:</b> You'll diagnose and resolve technical problems, communicate effectively with clients, ensuring satisfaction and maintaining a positive experience.</p>