<p><strong>What role you will play in team:</strong> You will be the first point of contact for clients seeking technical support, resolving issues and providing excellent service.</p><p><strong>What you will do:</strong> You'll troubleshoot technical problems, provide solutions, and document issues for further analysis.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document issues and solutions in a ticketing system.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain up-to-date knowledge of company products and services.</li><li>Provide excellent customer service.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Experience in providing technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in using ticketing systems.</li><li>Strong understanding of computer hardware and software.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A collaborative and supportive work environment.</li><li>Health insurance, paid time off, and other benefits.</li></ul></p><p><strong>A Day in the Life:</strong> Starts by reviewing tickets, providing technical support to clients, documenting resolutions, and collaborating with colleagues to resolve complex issues.</p>