<p><strong>What role you will play in team:</strong> You'll be part of our customer support team, providing exceptional assistance and resolving technical issues.</p><p><strong>What you will do:</strong>  You will answer customer inquiries via phone and email, troubleshoot technical problems, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries via phone and email</li><li>Troubleshoot and resolve technical issues</li><li>Document solutions and processes</li><li>Maintain customer records</li><li>Escalate complex issues to senior team members</li><li>Contribute to a positive customer experience</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving skills</li><li>Proficiency in using support ticketing systems</li><li>Basic technical knowledge</li><li>Ability to work independently and as part of a team</li><li>Patience and empathy</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth</li><li>A collaborative and supportive work environment</li><li>Comprehensive training and development program</li><li>Flexible work arrangements</li></ul></p><p><strong>A Day in the Life:</strong> A typical day includes answering customer calls, resolving technical issues and documenting solutions. Collaboration with colleagues is a key part of the role.</p>