<p><strong>What role you will play in team:</strong> You will provide technical support for Amazon Music products and services.</p><p><strong>What you will do:</strong> Diagnose and solve technical issues, provide guidance to users and improve existing support systems.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to Amazon Music users via phone, email, and chat.</li><li>Diagnose and troubleshoot technical issues.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain up-to-date knowledge of Amazon Music products and services.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Contribute to the improvement of support processes and documentation.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Minimum 1-2 years experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with help desk ticketing systems.</li><li>Familiarity with music streaming services (preferred).</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance and retirement plan.</li><li>Paid time off and holidays.</li><li>Employee discounts and perks.</li></ul></p><p><strong>A Day in the Life:</strong> You'll receive and respond to support tickets, troubleshoot issues, and collaborate with colleagues to improve customer experience.</p>