<p><strong>What role you will play in team:</strong> You will provide technical support to customers, resolving software and hardware issues.</p><p><strong>What you will do:</strong> You will troubleshoot problems, provide solutions, and document resolutions for future reference.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone, email, and chat</li><li>Troubleshoot and resolve software and hardware issues</li><li>Document resolutions and knowledge base articles</li><li>Escalate complex issues to senior engineers</li><li>Maintain high levels of customer satisfaction</li><li>Contribute to team knowledge sharing and training</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field</li><li>Experience in providing technical support</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Knowledge of Microsoft products and services</li><li>Ability to work independently and as part of a team</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits package</li><li>Opportunities for career growth and development</li><li>A collaborative and supportive work environment</li><li>Access to cutting-edge technology and resources</li><li>Global mobility opportunities</li></ul></p><p><strong>A Day in the Life:</strong> Your day will be spent troubleshooting customer issues, collaborating with colleagues, and documenting solutions.</p>