<p><b>What role you will play in team:</b> You'll provide technical support to our clients, resolving their issues efficiently and effectively. Your role is crucial for client satisfaction.</p><p><b>What you will do:</b> Diagnose and troubleshoot technical problems, provide remote support, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Providing first-line technical support to clients.</li><li>Troubleshooting technical issues via phone and email.</li><li>Documenting solutions and troubleshooting steps.</li><li>Escalating complex issues to senior support staff.</li><li>Maintaining knowledge base articles and documentation.</li><li>Meeting client service level agreements (SLAs).</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>1-2 years of experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems.</li><li>Knowledge of networking concepts.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Positive and collaborative work environment.</li><li>Health insurance and paid time off.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to client requests, troubleshooting technical problems, documenting solutions, and collaborating with colleagues to resolve complex issues.</p>