<p><strong>What role you will play in team:</strong> You will provide technical assistance and support to our users, resolving their issues promptly.</p><p><strong>What you will do:</strong> You will troubleshoot technical problems, provide remote support, and ensure smooth operation of systems.</p><p><strong>Key responsibility:</strong><ul><li>Responding to user inquiries and resolving technical issues.</li><li>Providing remote technical support via phone and email.</li><li>Troubleshooting hardware and software problems.</li><li>Maintaining accurate records of support interactions.</li><li>Documenting solutions and troubleshooting steps.</li><li>Collaborating with other support staff to resolve complex issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Diploma or certificate in IT support or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Experience with help desk software (advantageous).</li><li>Knowledge of computer hardware and software.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A supportive and friendly work environment.</li><li>Health insurance and other employee welfare benefits.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve resolving technical problems, providing remote support, documenting solutions, and ensuring user satisfaction.</p>