<p><strong>What role you will play in team:</strong> You will provide technical support to our clients, resolving their issues efficiently and effectively.</p><p><strong>What you will do:</strong> You will handle incoming support requests via phone, email, and chat, providing prompt and accurate solutions.</p><p><strong>Key responsibility:</strong><ul><li>Responding to client inquiries via phone, email, and chat.</li><li>Troubleshooting technical issues and providing solutions.</li><li>Escalating complex issues to senior support staff.</li><li>Maintaining accurate records of support interactions.</li><li>Providing excellent customer service.</li><li>Collaborating with other support staff to resolve issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Experience with CRM systems (advantageous).</li><li>Knowledge of technical support procedures.</li><li>Ability to work under pressure and meet deadlines.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>A challenging and rewarding work environment.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong> You will spend your day resolving client issues, escalating complex problems, and collaborating with colleagues to ensure customer satisfaction.</p>