<p><strong>What role you will play in team:</strong> You'll be a crucial part of our customer support team, ensuring our clients receive exceptional service and support.  You'll be the first point of contact for many clients, helping to resolve their queries and maintain positive relationships.</p><p><strong>What you will do:</strong> You will handle incoming calls and emails from customers, addressing their inquiries related to policies, claims, and general information. You'll be responsible for resolving issues efficiently and courteously.</p><p><strong>Key responsibility:</strong><ul><li>Answering customer inquiries via phone and email</li><li>Resolving customer issues efficiently and effectively</li><li>Maintaining accurate records of customer interactions</li><li>Escalating complex issues to supervisors</li><li>Adhering to company policies and procedures</li><li>Providing excellent customer service and maintaining positive client relationships</li><li>Keeping updated on company policies and products</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent</li><li>Excellent communication and customer service skills</li><li>Strong problem-solving and decision-making abilities</li><li>Proficiency in using CRM software</li><li>Ability to handle high call volumes</li><li>Knowledge of life insurance products (preferred but not essential)</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for growth and development within the company</li><li>A supportive and collaborative work environment</li><li>Health insurance, paid time off, and other employee benefits</li></ul></p><p><strong>A Day in the Life:</strong> Your day involves handling multiple customer inquiries via phone and email, resolving issues, and ensuring client satisfaction.  You'll work as part of a team to provide outstanding support.</p>