<p><b>What role you will play in team:</b> You will be the first point of contact for our customers, providing excellent service and resolving their queries efficiently and professionally.</p><p><b>What you will do:</b>  You'll handle incoming calls, emails, and other inquiries, ensuring customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Answer customer inquiries via phone, email, and other channels.</li><li>Resolve customer complaints and issues promptly and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Process customer requests and transactions accurately.</li><li>Adhere to company policies and procedures.</li><li>Maintain a positive and helpful attitude towards customers.</li><li>Collaborate with other departments to resolve complex customer issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work under pressure and handle multiple tasks simultaneously.</li><li>Proficiency in MS Office Suite.</li><li>Experience in a customer service role (preferred).</li><li>Basic understanding of insurance principles is helpful but not required</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career advancement.</li><li>Supportive and inclusive work environment.</li><li>Training and development programs.</li><li>Life Insurance, Health Insurance, Group Insurance.</li></ul></p><p><b>A Day in the Life:</b> Your day will consist of handling customer inquiries, resolving issues, processing transactions, and maintaining accurate records, all while providing exceptional customer service.</p>