<p><strong>What role you will play in team:</strong> You’ll be the voice of our company, handling customer inquiries and resolving issues with professionalism and efficiency.  You'll play a crucial role in building customer loyalty.</p><p><strong>What you will do:</strong> Answer customer calls and emails, provide policy information, resolve complaints, and escalate complex issues. You'll maintain detailed records of interactions.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound calls and emails from customers.</li><li>Provide accurate and timely information about life insurance policies.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Escalate complex issues to appropriate personnel.</li><li>Maintain detailed records of customer interactions.</li><li>Adhere to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and conflict resolution abilities.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to work independently and as part of a team.</li><li>Experience in a customer service role (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong> You will spend the day addressing customer queries, resolving issues, ensuring customer satisfaction, and updating customer records.</p>