<p><strong>What role you will play in team:</strong> You will be a crucial member of our technical support team, providing first-line support to our clients. Your prompt and effective solutions will ensure client satisfaction.</p><p><strong>What you will do:</strong> You will handle incoming support requests, diagnose issues, and provide solutions via phone, email, or chat. You'll work collaboratively with senior support engineers to resolve complex issues.</p><p><strong>Key responsibility:</strong><ul><li>Respond promptly to client support requests.</li><li>Diagnose and resolve technical issues.</li><li>Provide clear and concise instructions to clients.</li><li>Maintain accurate records of support interactions.</li><li>Escalate complex issues to senior support engineers.</li><li>Contribute to the improvement of support processes and documentation.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems.</li><li>Experience with remote support tools.</li><li>Knowledge of IT infrastructure.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Professional development opportunities.</li><li>A positive and supportive work environment.</li><li>Medical and life insurance coverage.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves answering client inquiries, troubleshooting issues, documenting solutions, and collaborating with colleagues to resolve complex problems. Expect a dynamic and fast-paced environment.</p>