<p><strong>What role you will play in team:</strong> Provide technical support to internal and external users, ensuring smooth operation of our music platform.</p><p><strong>What you will do:</strong> Troubleshoot technical issues, provide solutions, and escalate complex problems to senior engineers. You'll collaborate with other teams to improve the platform.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to users via phone, email, or chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Maintain detailed records of support interactions.</li><li>Collaborate with other teams to improve the platform.</li><li>Develop and maintain knowledge base articles.</li><li>Follow established support procedures and processes.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>2+ years experience in technical support.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and interpersonal skills.</li><li>Experience with ticketing systems.</li><li>Knowledge of music streaming platforms (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>A dynamic and collaborative work environment.</li><li>Access to Amazon employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day will be spent resolving user issues, collaborating with other teams, documenting solutions, and constantly learning about the Amazon Music platform.</p>