<p><strong>What role you will play in team:</strong>  Provide technical support to customers and resolve technical issues.</p><p><strong>What you will do:</strong> You will troubleshoot, diagnose, and resolve technical problems via phone, email, and remote access.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to clients</li><li>Troubleshoot and diagnose technical issues remotely</li><li>Document troubleshooting steps and solutions</li><li>Escalate complex issues to senior engineers</li><li>Maintain accurate records of client interactions</li><li>Meet service level agreements (SLAs)</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field</li><li>1-3 years of experience in technical support</li><li>Excellent communication and problem-solving skills</li><li>Proficiency in using remote access tools</li><li>Knowledge of networking concepts</li><li>Ability to work under pressure and meet deadlines</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Health Insurance</li><li>Paid time off</li><li>Professional development opportunities</li></ul></p><p><strong>A Day in the Life:</strong>  You'll start by checking emails and reviewing pending tickets, then address client issues via phone or remote access, document resolutions, and escalate complex problems as needed.</p>