<p><b>What role you will play in team:</b> Provide exceptional customer support via phone, email, and chat, resolving technical issues and escalating complex problems.</p><p><b>What you will do:</b> You'll be the first point of contact for customers, assisting them with product inquiries, troubleshooting, and account management.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, and chat.</li><li>Troubleshooting technical issues and providing solutions.</li><li>Managing customer accounts and resolving issues.</li><li>Escalating complex issues to the appropriate teams.</li><li>Maintaining accurate records of customer interactions.</li><li>Contributing to knowledge base articles and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in any discipline.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Experience with CRM software (e.g., Salesforce).</li><li>Ability to work independently and as part of a team.</li><li>Detail-oriented with a strong work ethic.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Friendly and supportive team environment.</li><li>Health insurance and other employee benefits.</li></ul></p><p><b>A Day in the Life:</b> A typical day includes responding to customer inquiries, troubleshooting issues, and collaborating with other team members to resolve complex problems.</p>