<p><strong>What role you will play in team:</strong> Provide technical support to end-users and resolve their IT-related issues.</p><p><strong>What you will do:</strong> Troubleshoot hardware and software problems, provide technical assistance, and maintain IT infrastructure.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to end-users</li><li>Troubleshoot hardware and software problems</li><li>Resolve IT-related issues remotely or on-site</li><li>Maintain IT infrastructure</li><li>Document troubleshooting steps and solutions</li><li>Maintain inventory of IT equipment</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field</li><li>0-1 year experience in technical support</li><li>Excellent communication and problem-solving skills</li><li>Knowledge of networking concepts</li><li>Experience with help desk ticketing systems</li><li>Ability to work independently and as part of a team</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Health Insurance</li><li>Paid time off</li><li>Training and development opportunities</li></ul></p><p><strong>A Day in the Life:</strong>  You will start by checking tickets, prioritizing issues based on urgency, resolving user problems via phone or email, and documenting the resolution steps.</p>