<p><b>What role you will play in team:</b> Provide technical support for our platform and applications.</p><p><b>What you will do:</b> Troubleshoot issues, provide solutions, and escalate complex problems.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to users via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to our platform.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain knowledge base articles and documentation.</li><li>Collaborate with developers to identify and fix bugs.</li><li>Monitor system performance and identify potential issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience with troubleshooting software and hardware issues.</li><li>Excellent communication and problem-solving skills.</li><li>Knowledge of networking concepts.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to user inquiries, troubleshooting issues, collaborating with developers, and improving our support processes.</p>