<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving their issues and ensuring their satisfaction.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide guidance, and escalate issues as needed.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain knowledge base articles and documentation.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with help desk software.</li><li>Knowledge of IT infrastructure is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to client inquiries, troubleshooting issues, documenting solutions, and collaborating with other support staff.</p>