<p><strong>What role you will play in team:</strong> You'll be a vital part of our customer support team, providing technical assistance and resolving customer issues.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide technical support, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone, email, and chat</li><li>Troubleshoot and resolve technical issues</li><li>Document solutions and create knowledge base articles</li><li>Maintain accurate records of customer interactions</li><li>Escalate complex issues to senior support staff</li><li>Meet or exceed customer satisfaction targets</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a technical field preferred</li><li>2-4 years of experience in a technical support role</li><li>Excellent communication and problem-solving skills</li><li>Proficiency in troubleshooting technical issues</li><li>Strong customer service skills</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development and growth</li><li>Positive and supportive work environment</li><li>Health insurance</li><li>Paid time off</li><li>Performance-based bonuses</li></ul></p><p><strong>A Day in the Life:</strong>  You'll receive and resolve customer issues, escalating complex problems as needed. You'll contribute to the knowledge base and maintain customer satisfaction records.</p>