<p><b>What role you will play in team:</b> Provide technical support to clients and internal teams regarding our renewable energy products.</p><p><b>What you will do:</b> Troubleshoot technical issues, answer queries, provide remote support, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and remote access.</li><li>Troubleshoot and resolve technical issues related to renewable energy products.</li><li>Document solutions and update knowledge base articles.</li><li>Collaborate with engineering teams to identify and resolve complex issues.</li><li>Maintain up-to-date knowledge of renewable energy products and technologies.</li><li>Escalate complex issues to senior support staff.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in engineering or a related field.</li><li>Minimum 0-1 year experience in technical support or a related field.</li><li>Excellent communication and problem-solving skills.</li><li>Strong understanding of renewable energy technologies (preferred).</li><li>Experience with remote support tools.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li><li>Training and development opportunities.</li></ul></p><p><b>A Day in the Life:</b> A day might involve resolving technical issues via phone or remote access, creating knowledge base articles, collaborating with engineering teams, and staying current with new technologies.</p>