<p><b>What role you will play in team:</b> Provide technical assistance to resolve client issues.</p><p><b>What you will do:</b>  Diagnose problems and offer effective solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical assistance to clients via phone and email.</li><li>Diagnose and troubleshoot technical problems.</li><li>Document solutions and create knowledge base articles.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain high levels of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Knowledge of IT support procedures and software.</li><li>Ability to work independently and as a team.</li><li>Strong customer service skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth.</li><li>Positive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b>  A day involves resolving customer issues, collaborating with colleagues, and developing solutions.</p>