<p><b>What role you will play in team:</b> Provide technical support to Microsoft customers, troubleshooting and resolving technical issues.</p><p><b>What you will do:</b> You will diagnose and solve technical problems remotely, providing solutions and guidance to clients.</p><p><b>Key responsibility:</b><ul><li>Provide technical support via phone, email and chat.</li><li>Troubleshoot and resolve technical issues related to Microsoft products and services.</li><li>Document solutions and contribute to knowledge base articles.</li><li>Escalate complex issues to senior engineers as needed.</li><li>Maintain a high level of customer satisfaction.</li><li>Keep abreast of new products and technologies.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field (preferred).</li><li>Strong knowledge of Microsoft operating systems and applications.</li><li>Experience in providing technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Familiarity with remote support tools.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Professional development and training opportunities.</li><li>Health insurance and retirement plan.</li><li>Opportunities for career advancement within Microsoft.</li><li>Dynamic and collaborative work environment.</li></ul></p><p><b>A Day in the Life:</b>  Solve technical problems, communicate with customers, document solutions, and learn about new Microsoft technologies.</p>