<p><strong>What role you will play in team:</strong> Providing excellent customer service to policyholders, resolving queries and complaints efficiently and professionally.</p><p><strong>What you will do:</strong> Handle inbound and outbound calls, emails, and other forms of communication to address policyholder needs and concerns.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries regarding policy information, claims, and payments.</li><li>Resolving customer complaints and issues in a timely and professional manner.</li><li>Maintaining accurate records of customer interactions.</li><li>Following up with customers to ensure their issues are resolved.</li><li>Adhering to company policies and procedures.</li><li>Assisting with policy changes and updates.</li><li>Escalating complex issues to the appropriate team members.</li><li>Maintaining a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent verbal and written communication skills.</li><li>Strong customer service skills and problem-solving abilities.</li><li>Ability to work effectively in a team environment.</li><li>Proficiency in using customer relationship management (CRM) systems.</li><li>Knowledge of insurance policies and procedures is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Positive and supportive work environment.</li><li>Paid time off and holidays.</li><li>Employee discounts and other perks.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves addressing numerous customer queries via phone, email or chat, resolving complaints, processing policy updates, and ensuring customer satisfaction.</p>