<p><b>What role you will play in team:</b> You will be the primary point of contact for our customers, providing exceptional service and resolving any queries or issues they may have.</p><p><b>What you will do:</b> Handling customer inquiries via phone, email, and chat; resolving complaints; ensuring customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Responding promptly and efficiently to customer inquiries.</li><li>Resolving customer complaints and issues.</li><li>Providing accurate and helpful information.</li><li>Maintaining accurate records and documentation.</li><li>Escalating complex issues to the appropriate team members.</li><li>Adhering to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance products (advantageous).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Training opportunities, career growth, and performance-based incentives.</li></ul></p><p><b>A Day in the Life:</b> A day would consist of handling customer calls, answering emails, resolving issues, and working collaboratively with colleagues to ensure optimal customer satisfaction.</p>