<p><b>What role you will play in team:</b>You will be the primary point of contact for customers regarding their life insurance policies.</p><p><b>What you will do:</b>Provide exceptional customer service to address customer queries, resolve issues and ensure client satisfaction.</p><p><b>Key responsibility:</b><ul><li>Handle inbound and outbound calls from customers.</li><li>Respond to customer inquiries via email and chat.</li><li>Resolve customer issues efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Contribute to a positive and supportive team environment.</li><li>Continuously seek opportunities to improve customer experience.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Experience in a customer service role is preferred.</li><li>Proficiency in MS Office Suite.</li><li>Ability to work in a fast-paced environment.</li><li>Knowledge of insurance policies and procedures is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Health Insurance</li><li>Paid Time Off</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b>A day involves responding to customer inquiries, providing solutions to policy questions, and maintaining excellent customer relations.</p>