<p><b>What role you will play in team:</b> You'll be a key member of our customer service team, providing exceptional support to our policyholders and addressing their inquiries effectively.</p><p><b>What you will do:</b> This includes answering phone calls, emails, and resolving customer issues related to policies, claims, and general inquiries.</p><p><b>Key responsibility:</b><ul><li>Answering incoming calls, emails, and other communication channels.</li><li>Providing information regarding insurance policies, claims, and other inquiries.</li><li>Resolving customer issues and complaints efficiently and professionally.</li><li>Maintaining accurate records of customer interactions.</li><li>Adhering to company policies and procedures.</li><li>Maintaining a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in using CRM software and other relevant tools.</li><li>Prior experience in customer service (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for training and development.</li><li>A supportive and positive work environment.</li><li>Opportunities for career advancement within the company.</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves answering customer calls and emails, resolving issues, and ensuring a positive experience for all interactions.</p>