<p><b>What role you will play in team:</b> You will be the first point of contact for our clients, ensuring their queries and concerns are addressed efficiently and professionally.</p><p><b>What you will do:</b> You will handle client inquiries, resolve issues, and provide excellent customer support.</p><p><b>Key responsibility:</b><ul><li>Handling inbound customer calls and emails</li><li>Resolving customer inquiries and complaints</li><li>Providing information on life insurance products and services</li><li>Maintaining accurate records of customer interactions</li><li>Escalating complex issues to appropriate personnel</li><li>Meeting customer service targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities</li><li>Patience and empathy</li><li>Experience in a customer service role (preferred)</li><li>Proficiency in using customer service software</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary</li><li>Health benefits</li><li>Paid time off</li><li>Opportunities for advancement</li><li>Supportive team environment</li></ul></p><p><b>A Day in the Life:</b> Your day will primarily involve handling customer calls and emails, answering questions, solving problems and maintaining records. </p>