<p><strong>What role you will play in team:</strong> You will be the primary point of contact for our customers, providing exceptional service and support.</p><p><strong>What you will do:</strong> You will handle customer inquiries, resolve issues, and ensure customer satisfaction across various channels.</p><p><strong>Key responsibility:</strong><ul><li>Answering customer inquiries via phone, email, or chat.</li><li>Resolving customer complaints and issues.</li><li>Providing information about MetLife products and services.</li><li>Processing policy changes and updates.</li><li>Maintaining accurate records of customer interactions.</li><li>Meeting or exceeding customer satisfaction targets.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Proficiency in MS Office.</li><li>Experience in a customer service role (preferred).</li><li>Knowledge of insurance products (a plus).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development.</li><li>Health insurance and other benefits.</li><li>Paid time off.</li><li>Positive work environment.</li></ul></p><p><strong>A Day in the Life:</strong>  You will spend your day assisting customers, resolving their issues, and ensuring their satisfaction with MetLife's services.</p>