<p><strong>What role you will play in team:</strong> You'll be part of a team providing excellent customer service to insurance clients, answering queries, resolving issues, and ensuring customer satisfaction.</p><p><strong>What you will do:</strong> You will handle inbound calls, emails, and chats, providing support and guidance to clients related to their insurance policies.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound customer inquiries via phone, email, and chat.</li><li>Provide information about insurance products and services.</li><li>Resolve customer issues and complaints.</li><li>Maintain accurate records of customer interactions.</li><li>Meet customer service targets and metrics.</li><li>Escalate complex issues to appropriate personnel.</li><li>Ensure customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Experience in a customer service role (preferred).</li><li>Basic understanding of insurance products (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.</p>